What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager, Customer Retention & Engagement (Remote-US) position?

The suggested salary for this position is $132,000 - $180,000*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Product Manager, Customer job at Zip

Before we dive into the role, let’s talk about flexibility. At Zip, our office is in New York City but we can hire from anywhere across the United States. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment.

So whether you’re fully remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

About the role

We want to be a customer’s first payment choice, everywhere and every day.

To get there, we need to provide customers a best-in-class app experience that drives customer retention. If your experience with Zip, from discovery, to purchase, to post-purchase is delightful, we know you’ll come back and pay with Zip time and time again.

We are looking for a rock star product manager to drive strategy and deliver next-generation user experiences around app re-engagement and post purchase

#LI-REMOTE

What you'll do:

Understand our users, what’s important to them, what drives their decision making, why they love Zip, and what they wish we would be better.
Understand what matters to our existing customers: where are their pain points and how do we eliminate them while also innovating in new ways to help.
Define new products and features with specs, wireframes, and product flows.
Collaborate across functions including engineering, design, operations, legal, compliance, and product to successfully launch and scale Zip’s products.
Define key metrics for success and analyze the user impact of product features with airtight A/B tests and 2nd order insights.

What you will bring to the table:

3+ years in a product management or product-facing role with some notable wins
You care about the team, about people, about the HOW. You lead out of humility and nurture a blameless and collaborative culture.
You don’t aim for good, you believe in building world-class products.
Obsess over user experiences, from sad and happy paths to pixels on the screen
Strong communication skills Passion for financial technology and empowering merchants, partners, and customers
Strong customer empathy
Take-charge mentality, growth mindset, detail-oriented; self-management
Experience delivering results in a data-driven environment

Nice to have:

A sense of humor is hugely preferred
Background in eCommerce B2B (or B2C) experience
An interesting life story / a cool hobby / a diverse background has proven to bring more to the table in terms of perspective

We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

What’s in it for you?

We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

● Flexible working culture

● Share incentive programs

● 20 days PTO every year

● Generous paid parental leave

● Leading family support policies

● 100% employer covered insurance

● Beautiful Midtown office with a casual dress code

● Learning and wellness subscription stipend

● Company-sponsored 401k match

● Remote working allowance

Join us on our mission to be the first payment choice, everywhere and every day.

Product Manager, Customer Retention & Engagement (Remote-US)

What you'll do:

What you will bring to the table:

Nice to have:

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