Product Manager – Customer Incubations

Product Manager – Customer Incubations
Product & Program Management I San Francisco, CA or Seattle, WA or Chicago, IL

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
This Product Manager will excel at partnering with leaders at fortune 500 companies to turn niche customer challenges into broad, marketable solutions in the DocuSign Agreement Cloud. This PM will have strong collaboration and negotiation skills to get work done across the organization for broad impact. Additionally, this PM will manage a portfolio of related initiatives with timelines between weeks and years in partnership with a primary engineering team to realize durable, elegant products that harmonize with the rest of the DocuSign Agreement Cloud.

Product Managers at DocuSign are the CEOs of their product and ship features that make our customers successful. PMs work cross-functionally with customers, Sales, Marketing, Engineering, UX, Support, and more to define product vision, gather requirements, execute on the feature and drive product launches.

This position is an individual contributor role reporting to the Sr. Director of Product Management - Incubations and is designated Flex.

Responsibilities

• Lead strategy, planning, and execution for DocuSign’s portfolio of customer incubation projects in the Contract Lifecycle Management (CLM) focus areas
• Partner with top customers and the field to understand underlying challenges and create broad solutions that can be generalized as new products or services
• Prioritize opportunities, define requirements, and execute cross-functionally (Engineering, Design, Data Science, User Research, etc.) to take features from concept to launch
• Translate product and functional requirements into developer-ready user stories and acceptance criteria, drive prioritization and backlog for effective release and sprint planning; support bug triage as needed
• Monitor, measure, and report on key business and customer metrics
• Identify areas for continuous testing and optimization
• Review competitors and vendors in adjacent spaces
• Evaluate trade-off decisions across the customer experience, development and operational support in partnership with teams

Basic qualifications

• BA/BS degree with 5+ years of relevant experience or a Master’s degree with 3+ years of relevant experience
• Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support
• Direct experience using Agile methodologies (ex. SCRUM)

Preferred qualifications

• Demonstrated success building/managing large-scale SaaS technology products including new, existing, or legacy products
• Familiarity with CLM a plus
• Ability to influence and collaborate in a matrixed environment having multiple stakeholders
• Testing and Analysis: Prior experience applying qualitative and quantitative testing to feature development
• Process: Direct experience in delivering web capabilities using iterative or Agile methodologies (e.g., SCRUM), including modeling experience using task/storyboards, user stories or use cases, etc.; working knowledge of testing/QA fundamentals
• Superior analytical and problem-solving skills enabling the candidate to align strategy, customer need, research, data, and industry trends
• Strong written and verbal communications skills
• Experience working in cross-functional teams and ability to influence others

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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