What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Customer Data and Sales Enablement (f/m/d) position?

The suggested salary for this position is $132,000-$184,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - Customer job at Forto

Our Company

What if... your work would empower change in an industry that essentially impacts the prosperity of the entire world? Forto is in business to exactly do that - disrupt logistics! Simplifying global trade has been our mission from day one. Our exponentially growing team of more than 550 technology and logistics experts, forge ahead each day with the goal to deliver a highly transparent, frictionless and sustainable digital supply chain.

Our company is headquartered in Berlin, Germany, and currently has in total 12 offices across Europe and Asia, including Copenhagen, Hamburg, Ho Chi Minh City, Singapore, Hong Kong, and Shanghai. Leading manufacturers and e-commerce brands are among the 2.500 customers using Forto’s digitally-focused offerings as part of their supply chain delivery. Among the fastest growing logistic start-ups in Europe, Forto's recent investment round (June 2021) placed the company valuation at more than $1.2 billion.

At our core, we are in love with progress and cannot cope with the standstill. We leave old paths and look for new roads. We are constantly striving for ways to be even better tomorrow. We are facilitators, we are explorers, we are visionaries. If you are looking for something extraordinary to work for - join the crew to become a part of our pioneer expedition.

Your Role

As part of the tech team, you drive the company’s product vision forward and create the superior customer experience we want to build. It is our responsibility to set the course and define the journey. In particular, in this role you will be responsible to enable and accelerate the success of our sales team, starting with getting a clear setup for our customer data across our products.

Based on our product vision and strategy, we develop detailed roadmaps and work with engineering to build what matters most to our customers and internal teams. We speak to external and internal customers regularly to understand their pain points, collect ideas, and gather feedback on our product. We have the ambition to back our decisions with data, are comfortable working in a fast-paced environment, and measure our success through customer happiness and company growth.

You will

Build a deep understanding of our product and the customer journey, sometimes including technical details
Understand the business, financial and technical needs related to our customers master data and drive how to structure it in our organization to enable sales, operations, and finance
Develop a strong understanding of our commercial team needs in order to enable and accelerate sales
Develop a deep knowledge of how our operations and sales teams work, their objectives, and Forto's overall strategy
Lead requirement gathering efforts, through consulting stakeholders, analyzing relevant data sources, and conducting customer research
Develop a product vision, roadmaps, and epics. Determination of corner cases, always while considering user experience and the complexity of a solution
Communicate the product requirements to the engineering team, assisting with open questions during design, implementation, and QA
Measure the impact of product and engineering work by implementing and tracking key metrics
Juggling competing priorities on a daily basis, finding the right balance between short-term fixes and strategic tasks

What you bring

5+ years of experience working with engineers and building software products ideally in freight-forwarding
Have experience in customer data in the logistics industry (preferred)
Familiar with sales processes and Salesforce in complex B2B environments (preferred)
Fast Learner: You learn quickly and strive to improve every day; you can adapt to a fast-growing organization with constantly changing requirements
Passion Driver: You want to work on real-world problems that create an impact in our world; you work hard to build a great product and take ownership of delivering the high-quality user experience
Structure Hero: Structuring complex requirements in tables, charts, workflows, or formulas comes naturally to you; you have the ambition and skills to simplify even the most complex problems
Tech Lover: You Understand complex digital products and don’t shy away from a technical conversation with engineers and customers
English language fluency, plus German language fluency is a plus
Previous B2B product experience would be beneficial

Forto is an internationally growing company

At Forto we don’t just accept differences — we celebrate them, support them and cultivate them to the benefit of our employees, products and our communities. Forto is proud to be an equal opportunity workplace and is an affirmative action employer.

Company language: English
15+ offices across Europe & Asia
700+ employees
30+ nationalities represented
2500+ customers

Learn more about us

Why Us - You can look forward to

Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
Impact: We are leading the digital transformation of a whole industry and share a high awareness for environmental issues on all levels especially supported by our management.
Team: Join a team of over 30 nationalities and different backgrounds from Tech, Logistics, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda.