Product Manager - Customer App

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We deliver  non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

• Our strong culture and non-vanilla personality.
• A Talent House.
• Our commitment to being a force for good.

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, and for that, we need driven talent! And this is where your ride starts…

YOUR MISSION

You’ll work alongside engineers, designers, ux researchers and department stakeholders in a fast-paced, iterative, and results-oriented environment. As a Product Manager of the Customer app and within the Customer tribe you’ll work within a small team of product managers each specialised in a different vertical of the main Glovo consumer app. 

This role will focus on the happy path ordering experience, bringing delight and easy usability to our customers fingertips. You’ll need to think holistically, empathetically, and ambitiously about how to solve problems and always be the voice and evangelist for the customer. We’re looking for someone with the same passion that we have for simple solutions and bold impact.

THE JOURNEY

• You will shape the strategy for the team in charge of the Invoicing and financial experience of partners and couriers at Glovo, defining key metrics, goals, and setting the team OKRs, vision and direction;
• You will get in-depth to the problem space that your own, keeping a close contact with your end-users and visiting local markets to uncover their needs; 
• Together with your cross-functional team, you will design elegant and sustainable solutions, making the Glovo experience stand out for our partners and couriers;
• You’ll work closely with various internal stakeholders, to ensure that we empower them with tools to increase their efficiency while improving the quality of our data. 
• Create a thoughtful roadmap to deliver and iterate on your vision at every release;
• Set ambitious objectives for your engineering team, motivate them to embrace your strategy, and create great experiences for our customers;
• Work closely with Data and UX to define the best possible paths to solve problems based on data and full analysis.

WHAT YOU WILL BRING TO THE RIDE

• 4+ years delivering highly successful and innovative products 
• Experience in building user-facing Products, on the web and ideally on native apps. 
• Strong focus on success metrics and analytics (one of our Product Principles is to “Test from Day 1”).
• Ability to work effectively with a UX research and design team and define expectations, focus and timelines.
• Leadership & stakeholder management - you can motivate your teammates to build amazing products. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track.
• Proven ability to lead cross-functional teams of engineers, designers and analysts towards a common objective.
• Technical know-how — you have a solid understanding of how software is made and how it works. You are able to challenge some engineering decisions to drive impact faster.
• Ability to defend your strategy with stakeholders and VPs
• Superb communication in English — you have excellent written and verbal English communication skills. You make complex ideas understandable and craft specs that are easy for multiple audiences to consume.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and checking out our Linkedin and website!