What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Customer Analytics position?

The suggested salary for this position is $152,100-$204,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - Customer job at Aircall

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

We're looking for a Senior Product Manager to join the Product team on Customer Operations and help us to build a powerful customer data platform in order to expand our market.

Your mission @Aircall:

As the Product Manager for Customer Analytics, you are responsible to create the best customer-facing analytics products to deliver data and insights to support our customers in optimizing their productivity both on historical data to help them improve in the long run (workforce management, forecasting, ...) and also on live data to help them take actions in their daily activities (customer services, coaching, ...).

To do so, you will be responsible for defining the vision and strategy of the customer analytics product for Aircall in order to maximize value for our customers and support revenue growth. You will discover and present new product insights by analyzing qualitative and quantitative customer data.

You will also be responsible for the delivery of your product by leading a development team with the help of great data engineers, backend and front end developers.

Here are a few examples of topics that will be handled by your team: Historical data, Live Feed, Call timeline, Supervisor Control Center, Reporting, Scheduler, Data exports, Notification system, Insights system...

To do so, you’ll be working with various internal stakeholders for each phase of your product lifecycle:

Discovery: Sales, Account Executive, Customer Success, Onboarding, Support
Framing: Design, Architecture, Data
Development: Engineering team, SRE, QA

We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.

A little more about you:

Experience using analytics to drive business results - ideally with a significant experience in customer analytics area.
Skills and passionate about Business Intelligence (BI) and data visualization tools.
Experience with Looker, SQL or python is a plus
Perfect experience in managing development team as a Product Owner role
Work experience for a B2B SaaS company is a must.
You can navigate in the development of both APIs & User interfaces
You have a statistics or data background
You are data-driven; you understand how to use data to guide product decisions
You know why pie charts are not a good data viz
Clear, structured thinking and excellent communication skills
You are fluent in English

#LI-MM2

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

Why join us?

🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💶 Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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Product Manager - Customer Analytics

Your mission @Aircall:

A little more about you:

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