What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - CRM position?

The suggested salary for this position is $138,000-$184,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - CRM job at Spotify

Sales Engineering is looking for a passionate Product Manager that understands the value of a robust CRM for improving the lives of end-users and driving business efficiency. This person will be responsible for collaborating with the Senior CRM Product Manager and teams across the ads business ecosystem. Sales Engineering supports the needs of two thousand users spread across the globe. We use Salesforce as our CRM for the full lead to cash process. Our goal is to improve the user experience by leveraging the CRM functionality to its fullest while also constantly building new features and improvements as our business needs expand.

What you'll do

Work hand in hand with the Senior CRM Product Manager on discovery, requirements, and backlog prioritization.
Document the end-to-end ads business process to identify places where our CRM could help or be improved.
Gather requirements and lead refinement sessions for new feature requests
Highlight existing CRM features that are unused or underused.
Research and discovery for future roadmap items using data and metrics to support decisions.
Work with BA to regularly monitor the adoption of new features.
Communicate and celebrate new features.
Stay up to date on Salesforce releases.

Who you are

You are a Salesforce evangelist with experience in multiple Clouds.
You have at least 3+ years of experience.
You are a curious problem solver who’s not afraid to ask silly questions.
You have experience working within a sales organization and understand the hand-offs between Marketing, Sales, Ops, and Finance.
You understand the difference between a technical problem and a process problem, and how to help solve both.
You can translate business requirements into engineering requirements and vice versa.
You are a teammate who is passionate about improving the user experience.
You use data and research to back up your decisions.

Where you'll be

We are a distributed workforce enabling our band members to find a work mode that is best for them!
Where in the world? For this role, it can be within the Americas region in which we have a work location
Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.
Working hours? We operate within the Eastern Standard Time Zone for collaboration purposes

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 381 million users.

Global COVID and Vaccination Disclosure

Spotify is committed to safety and well-being of our employees, vendors and clients. We are following regional guidelines mandating vaccination and testing requirements, including those requiring vaccinations and testing for in-person roles and event attendance. For the US, we have mandated that all employees and contractors be fully vaccinated in order to work in our offices and externally with any third-parties. For all other locations, we strongly encourage our employees to get vaccinated and also follow local COVID and safety protocols.

This role is not eligible for hire in Colorado, USA.

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Product Manager - CRM

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