Product Manager, Core

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify,BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. ? + ? = ❤️

We've been around since 2015, and we're serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. ?

? Gorgias is a very fast-paced and high-growth company, and our team reflects that: we need to be agile, concise & precise executioners. Between each other, we value candor & honesty. We love sharing & receiving feedback.

? We are looking for a mid-level Product Manager (not Junior level) in our Paris office. Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you. Your scope includes the main ticketing experience, managing the customer database and all reporting & statistics capabilities.

✍️ At Gorgias, Product teams are work cross-functionally and Product Managers are full-stack responsible for the entire lifecycle of product development from discovery to delivery. We are still building the product culture at Gorgias but our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team & customer feedback, (3) effort & risks as well as (4) company vision.

? Example of ongoing projects includes:

- Creating new automation products including a bot & self-service features (think Amazon)

- Building an app store and marketplace for Gorgias partners

- Improvements to our statistics and reporting capabilities

? We're among the fastest-growing startups in the eCommerce ecosystem

? We've built an extremely efficient go-to-market engine

? Work with a talented team you'll learn a lot from

? Join a company where automation, good & clean data are core beliefs shared by all

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• We went from 0 to 7000 merchants using our platform every day from 2016 to 2021

• We have a 4.5 rating on Glassdoor

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

• Other positions: jobs.lever.co/gorgias

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.