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Xero

Product Manager, Collecting Payments [Multiple roles]

Full-timeProduct Manager$149,000-$193,000*
Melbourne, Australia
Paid time off
Learning and development budget
This job offer is closed.
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

About the role:

As a Product Manager within the Collecting Payments team you will be responsible for driving customer and business value through ownership of new and existing products from early stage discovery, research and ideation, through to implementation and iteration based on key commercial success metrics. You will lead, coach and mentor a talented team. Your skillful leadership enables them, and their engineering pods, to deliver compelling products and services that solve real problems for our customers.

About you:

You are proficient in Product Management within a SaaS environment, you will ideally bring with you some financial services experience and experience working closely with design, research and development teams to bring innovative solutions to life. The ability to build relationships across the organisation and with our partners will be key to your success. As well as a focus on both customer experience and successful commercial management of your product.

What you'll do:

  • Understand customer problems and be the champion of the ‘what’ and the ‘why’. Delivering value through defining, driving and executing a product roadmap that realises Xero’s vision and objectives and ensures the success of the product. 
  • Know the card and account to account payments industry and be a subject matter expert in delivering superior payments experience to Xero customers globally.
  • Contribute to a “disruptor” product that spans across multiple disciplines and requires high levels of vendor and partner collaboration, as well as internal stakeholder management.
  • Bridge technical, commercial and customer experience worlds as you lead strong and productive relationships with global stakeholders to deliver on market needs and priorities, and evangelise the product vision. 
  • Work with product marketing, data and research teams to drive feature penetration and undertake competitive research to uncover customer needs and new product value propositions in line with the payments team’s vision. 
  • Work closely with engineering to deliver quality software with amazing user experiences that solve real customer problems.
  • Help cultivate a fun, rewarding, innovative and results-driven culture that lives and breathes  Xero values.

What you'll have

  • An open and effective communication style
  • The ability to break down complex problems, deliver real-world business outcomes and handle changing priorities.
  • Love for building quality software that customers love and a deep understanding of design thinking and performance analytics
  • The ability to build effective relationships across all levels of the business and with external partners
  • Diplomacy and drive
  • Ownership and ability to thrive in a fast-paced environment

What you’ll bring with you

  • Previous experience as a Product Manager and demonstrable experience collaborating with a diverse stakeholder group to realise commercial outcomes
  • Previous experience in leading people and forming high-performing teams
  • Strong card payments and financial services experience
  • Good knowledge of Merchant Risk and Card Acquiring preferred
  • A solid track record of addressing customer needs through innovative use of technology
  • Proven ability to influence outcomes at all levels in a variety of contexts
  • Extensive experience working with software development projects at scale
  • Demonstrated experience in defining product roadmaps and long term planning
  • Ability to influence outcomes at all levels in a variety of contexts
  • Experience in working with payment processing vendors is preferred
Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. 
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Manager, Collecting Payments [Multiple roles] position?
    The suggested salary for this position is $149,000-$193,000*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Xero
Xero is a New Zealand–domiciled public technology company, listed on the Australian Securities Exchange.
Website
Industry
Accounting, Billing
Founded
2006
Size
1K-5K employees

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