Product Manager - Cloudflare Tunnel

About the Role

Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.

In the last five years, Cloudflare has built the next phase of our product journey on top of that network to solve another challenge facing every small team and enterprise on the planet: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.

To do that, we released Cloudflare Zero Trust, a platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare Zero Trust consists of multiple products that deliver a comprehensive solution. Those products include:

• Cloudflare Access, built to replace VPNs and protect internally-managed applications.
• Cloudflare Gateway, a tool that keeps team members protected from malware and other threats on the Internet.
• Cloudflare Tunnel, the best way to connect your infrastructure to Cloudflare.
• Cloudflare WARP, the best way to connect your users to Cloudflare.
• Cloudflare Browser Isolation, the Internet’s fastest browser isolation technology that also keeps users and data safe.

Each of those products use Cloudflare’s network to secure and accelerate connections, to deliver services closer to the user than other approaches on the market. We have been thrilled with the customer response as their teams start this journey with us, but we need your help to keep building.

Cloudflare Zero Trust relies on our lightweight connector, Cloudflare Tunnel, to easily and securely connect our customers' infrastructure to the Cloudflare Global Network. Our connector runs on all major operating systems (Windows, Mac, Linux) and is one of the few pieces of software at Cloudflare used by administrators and end users alike.

Our connector is also flexible enough to support a variety of use cases whether that be connecting a local HTTP server, web services served by a Kubernetes cluster, or an entire private network segment to Cloudflare. The goal of our connector is not just to create software that is reliable and performant for administrators, but something that is also ridiculously easy to use by any individual around the world. 

What you'll do

You will be the Product Manager for Cloudflare Tunnel, owning the network offramp for all Cloudflare One and Cloudflare Zero Trust scenarios. You will lead all efforts related to the connector, directly supporting engineering, sales and support.

In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them. You will work to ensure the connector, which has been deployed on millions of networks, is simple, secure, and performant for all use cases. You will solve problems that have wide impact and significance, shaping the future of connectivity on the Internet.

We operate with small teams of highly motivated and experienced engineers and product professionals. You will need an understanding of networking and familiarity with developing and supporting applications on all major platforms (Windows, Mac, Linux), what deployment of software looks like in all sizes of companies and the ability to help customers troubleshoot complex deployment issues.

A suitable candidate will have an exceptional understanding of what it takes to build and ship software at scale, customer management, or product, and a deep desire to learn each and every day. As a product that has low level network interactions with all parts of the enterprise stack, candidates will need both technical depth, and empathy and understanding to work with customers of all levels of sophistication. They will communicate with grace and empathy inside and outside of Cloudflare.

Examples of desirable skills, knowledge and experience:

• Minimum 5 years of experience in product management working alongside engineering, sales engineering, and design teams
• Minimum 5 years of experience working with operating systems, client applications or low level networking is required
• Demonstrated ability to lead, drive consensus and deliver in an organization with multiple stakeholders
• Ability to to support customers in all phases: pre-sales, piloting and post sales support
• Working knowledge of VPNs, Routing, DNS, Firewalls, Client/Server architectures is required
• Exceptional empathy, curiosity, attention to detail, and problem solving abilities

Bonus points if you also have: 

Working knowledge of how the Internet works at network layers 3 through 7.

• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Domain expertise (e.g. as a practitioner or technology provider) in several of: HTTP content delivery, network performance, browser technologies and Internet security.
• Pricing strategy and revenue forecasting experience.
• BS/MS in computer science or engineering

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires and Washington hires: Estimated annual salary of $140,000 - $189,000.
• For New York City-based and California (excluding Bay Area): Estimated annual salary of $155,000 - $213,000.
• For Bay Area-based hires: Estimated annual salary of $165,000 - $224,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave