Product Manager, Cloud Platform

Cash Cloud Platform is the underpinning of all of Cash App’s products. We build our platform atop AWS, lean heavily on best of breed open source infrastructure like Kubernetes, Istio, Envoy, Kafka, Flink, Prometheus, MySQL, and TiDB to deliver a world-class platform that is reliable, scalable, and a joy for Cash’s engineers to use, to ship product features rapidly while balancing all the rigor and security expected from a financial platform. We think of the Platform as a product in its own right, where all of Cash Engineering are our customers. 

We are looking for a Platform Product Manager with an engineering background, to help us hone our customer-centric thinking and work closely with internal stakeholders to ensure we provide the best possible platform for our engineers.

Your responsibilities will include:

• Ideation: Work closely with stakeholders including Product and Platform engineers (“internal customers”) to discover and document platform challenges, opportunities and use cases

• Backlog Management: Act as a product owner and manage the product backlog, continuously grooming and prioritizing items based on changing requirements

• Features: Understand stakeholder needs by conducting surveys, interviews, and other information-gathering exercises

• Launches: Work with Platform teams to coordinate product launches deliver a complete customer experience, including scheduling office hours and communicating rollout progress 

• Understand success: Create and measure outcomes using metrics, adjust and iterate as needed until key results are realized. 

• Evangelization: Socialize Cloud Platform’s work with stakeholders to drive adoption

• Working with vendors: Participate in vendor selection and evaluation

• 5+ years of technical experience and knowledge

• A humble and scrappy get-it-done mindset

• An analytical and data-driven mindset to measuring outcomes over output

• Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction

• Experience working with engineers as customers, either in developer tools, APIs, or infrastructure products

• Technical understanding of AWS Cloud infrastructure

• Excellent communication, organizational and leadership skills; ability to inspire team members

• Experience with the common challenges in cross-functional working groups, including balancing competing demands and priorities

• Strong customer empathy and experience shaping product direction and execution based on customer needs

• Self-motivation and a proactive attitude with demonstrated creative and critical thinking capabilities

• Experience working within a distributed team

Nice to haves:

• An engineering background 

• Experience with Agile Scrum/Kanban development methodologies 

• Experience with Jira Software

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.