Product Manager - Client, Cloudflare Zero Trust

About the Role

Cloudflare helps build the future of the Internet. We started Cloudflare to solve one of the largest challenges facing any organization: how do you keep your websites, APIs, services, and infrastructure safe from attack without compromising on performance or reliability? Our customers relied on legacy, painful hardware to solve this challenge. They wanted a scalable service that would work around the world.

To deliver that, we built one of the world's largest networks. Today our network spans more than 250 cities worldwide and is within milliseconds of nearly everyone connected to the Internet. We have built the capacity to stand up to nation-state scale cyberattacks and a threat intelligence system powered by the immense amount of Internet traffic that we see.

In the last five years, Cloudflare has built the next phase of our product journey on top of that network to solve another challenge facing every small team and enterprise on the planet: ensuring the people and teams within an organization can access the tools they need to do their jobs and are safe from data loss and threats.

To do that, we released Cloudflare Zero Trust, a platform built on Cloudflare’s network to secure users, devices, and data in organizations of any size. Cloudflare Zero Trust consists of multiple products that deliver a comprehensive solution. Those products include:

• Cloudflare Access, built to replace VPNs and protect internally-managed applications.
• Cloudflare Tunnel, the best way to connect your infrastructure to anything else.
• Cloudflare Gateway, a tool that keeps team members protected from malware and other threats on the Internet.
• Cloudflare Browser Isolation, the Internet’s fastest browser isolation technology that also keeps users and data safe.

Each of those products use Cloudflare’s network to secure and accelerate connections, to deliver services closer to the user than other approaches. We have been thrilled with the customer response as thousands of teams start this journey with us, but we need your help to keep building.

Cloudflare Zero Trust relies on our Zero Trust Agent to onramp devices and their traffic to our edge in ways that significantly improve the traditional VPN Client->Server mode. Our device agent runs on all major operating systems (Windows, Mac, Linux, Android, Chrome, iOS) and is one of the few pieces of software at Cloudflare used by administrators and end users alike.

The client is built on the technology that powers the Cloudflare WARP service, a popular consumer offering that millions of users around the world rely on to connect to the Internet. The goal of our agent is to not just create software that is reliable and usable for administrators, but one that is inclusive, accessible and usable by employees of every company around the world..

What you'll do

You will be the Product Manager for our Zero Trust agent, owning the device onramp for all Cloudflare One and Cloudflare Zero Trust scenarios. You will lead all efforts related to the agent, directly supporting engineering, sales and support.

In this role you will shape the product, working closely with the development team and other functions across Cloudflare, to listen to customer problems and devise solutions that solve them. You will work to ensure the agent, which sits on the devices of millions of users, is inclusive and accessible to all . You will solve problems that have wide impact and significance, shaping the future of security on the Internet.

We operate with very small teams of highly motivated and experienced engineers and product professionals. You need an understanding of developing and supporting applications on all major platforms (Windows, Mac, Linux Android, iOS), what deployment of software looks like in all sizes of companies and the ability to help customers troubleshoot complex deployment issues. 

A suitable candidate will have an exceptional understanding of what it takes to build and ship client software at scale, customer management, or product, and a deep desire to learn. As a product that has low level network interactions with all parts of the enterprise stack, they will need both technical depth, and empathy and understanding to work with customers of all levels of sophistication. They will communicate with grace and empathy inside and outside of Cloudflare.

Examples of desirable skills, knowledge and experience:

• 4+ years of experience in product management or solutions engineering working alongside engineering, qa and design teams
• 4+ years of experience working with operating systems, client applications or low level networking is required
• Experience with VPNs, Routing, DNS, Firewalls, Client/Server architectures is required
• An understanding of how client software is deployed in the enterprise is preferred
• Ability to to support customers in all phases: pre-sales, piloting and post sales support
• Exceptional people skills, problem solving and empathy

Responsibilities

This is a self-directed role where you will be expected to own a product vision, direction, and day-to-day growth including: 

• Help contribute to crafting Cloudflare’s vision for the future of the Internet
• Define the product, learn from customer usage, iterate and improve
• Contribute to the Cloudflare Zero Trust vision and product strategy all up
• Work with customer-facing teams during and after sales cycles
• Communicate with peers, leadership, and customers
• Organize and triage features and issues
• Manage a product roadmap and its translation to revenue
• Make decisions and own outcomes
• Work alongside an engineering team to execute on the product vision

Compensation

Compensation may be adjusted depending on work location. For Colorado-based hires: Estimated annual salary of $140,000 - $172,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave