Product Manager

About the role 

We’re looking for a Product Manager to join our Experience Platform team. You will be developing and executing on the end to end platform strategy for customer experiences across Chime Ecosystem. This Platform PM team is responsible for building out core financial and technology platforms for the long term scale at Chime. We work very closely with our technology and product counterparts to build capabilities that enable all of Chime to develop new products and solutions with speed and efficiency. Some of the areas we focus on are Personalization, Experimentation, Machine Learning, Financial Platform (Money movement) etc. You will be a key member of Experience Platform Team working very closely Marketing, Core Product, ML Platform, data scientists and data engineers on a wide range of use cases across Chime Ecosystem. If this energizes you, let’s talk! 

The base salary offered for this role and level of experience will begin at $133,300.00 and up to $185,100.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Develop a deep understanding of our users needs, our operational landscape and our competitors.
• Own and drive delivery of cross-functional platform capabilities that impact all of Chime’s member and product touch points.
• Define product vision, roadmap and delivery of Chime’s personalization platform with deep targeting and experimentation.
• Collaborate cross functionally with Product, Marketing, Engineering, Design, Data Science, Data Engineering and Analytics to build Self Serve capabilities to accelerate time to market new products.
• Ship minimum-loveable-products that deliver a quality customer experience.
• Ensure timely execution of all projects to meet launch dates, and help support testing, and post-launch analysis.
• Communicate strategic milestones and due dates to all stakeholders, ensuring information is available and complete, including to executive stakeholders.
• Evangelize the use of experimentation, data and machine learning to all parts of the organization

To thrive in this role, you have      

• Strong Empathy for users and an aim to discover and resolve their pain points.
• Deep curiosity - you enjoy going deep into the data, asking more “whys” in the qual, and you strive for a better understanding of what it means to meet users where they are.
• An owner’s mentality - you don’t shy away from the hard stuff.
• Willingness and judgment to make hard product prioritization decisions and ability to rapidly learn from mistakes.
• Experience translating complex, confusing, frustrating concepts and systems into simple, elegant, understandable experiences.
• Strong collaboration in team environments but able to act quickly as the decision-maker.
• Understanding of how data and machine learning solutions can be applied to business/product use cases and the feasibility of such solutions to meet business goals.
• 2-3 years of experience delivering technology solutions on platform infrastructure and/or owning technology products 
• 5+ years of experience as a product manager. FinTech experience is a plus. 

A little about us

We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances. 

Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!

We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.

What we offer

• 💰 Competitive salary based on experience
• ✨ 401k match plus the usual medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🖥  Virtual events to connect with your fellow Chimers- think cooking classes, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚  A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help create a completely new kind of banking service

We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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