Product Manager - Borrower Experience
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Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.
The health and safety of our team is our top priority. As such, all employees working in the U.S. whose positions involve in-person interaction with other employees or third parties are required to be fully vaccinated for COVID-19. More details will be shared during the recruiting process.
This position is Remote First and requires proof of vaccination unless Blend grants you an exemption.
Blend helps lenders maximize their digital agility. Our digital lending platform is used by Wells Fargo, U.S. Bank, and other leading financial institutions to increase customer acquisition, improve productivity, and accelerate the delivery of any banking product across every channel. We process more than $3.5 billion in mortgages and consumer loans daily, helping millions of consumers get into homes and gain access to the capital they need to lead better lives.
Blend’s Mortgage Group is responsible for powering the core functionality of Blend’s lending platform that enables mortgage lenders to deliver a more frictionless, compliant, and accessible ecosystem to their customers.
The Borrower Experience is critical to any Mortgage. This team is responsible for helping our customers deliver a seamless end-to-end Consumer Mortgage experience from starting a Mortgage to closing their loan. This is Blend’s flagship team, and We want to take our industry leading experience to the next level, with more automation, personalization, and seamlessness across all channels. As the Product Manager for the Borrower Experience team, you will own the strategy, roadmap, and execution for the product as it relates to the end user: the Borrower. You will work closely with peers in mortgage teams and cross-functionally with business partners and customers to drive a unified borrower experience and platform.
How you'll contribute:
- Deeply understand the consumer’s mortgage journey and the pain points they face to inform our strategy
- Work closely with cross-functional product and engineering teams to build solutions that simplify the complex, confusing, and opaque steps into delightful consumer experience
- Drive execution of the your team’s roadmap by clearly defining and communicating the roadmap and priority, and ensuring that your team has the critical inputs to ship features and build operational capability with high quality and in a timely manner
- Own our flagship product (the borrower platform) and think about how best to serve our borrowers over their financial journey from first mortgage, to closing, to refinancing
Who you are:
- 5+ years of product management. Ability to identify, prioritize, and deliver value for the end-customer, the borrower. Ability to triangulate between the borrowers needs and the customers needs.
- You have deep interest in consumer experiences and have worked in consumer, or B2B2C, or B2B product management. Experience with and passion for B2B customers and stakeholders is key.
- Passion for working with enterprise customers and go-to-market teams, and working with design on UX-focused product features
- Metrics driven Product Management. Strong analytical skills, with the ability to gather both qualitative and quantitative data, emerge with insights and decisions.
- Strong written and verbal communication skills that build and foster cross-team collaboration and alignment on key outcomes and objectives
- Strong business acumen. The ability to identify the where value is being extracted in the value chain and figure out how to extract it for consumers and our customers.
Bonus Points!
- You have built successful businesses or products from ground level
- Experience with pulling data from various sources
Benefits and Perks:
- Meaningful equity and a 401(k) plan
- Comprehensive health benefits
- Wellness benefits covering a variety of wellness activities, gym memberships, fitness classes and more
- 16 weeks of paid parental leave
- Generous vacation policy
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Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Product Manager - Borrower Experience position?The suggested salary for this job is $5
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
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