Product Manager, Billing

See yourself at Twilio

Join the team as our next Product Manager, Billing

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to make our customer’s billing experience clear, easy, and timely.

Our ideal product manager has rich experience in billing models (SaaS or telcom) and is passionate about providing the best and most transparent billing and invoicing experience for our customers.This is an exciting opportunity to participate in the modernization and simplification of Twilio’s billing and invoicing platform and enable business model flexibility. 

Responsibilities

In this role, you’ll:

• Define the vision and roadmap for cloud customer invoicing, and work closely with the engineering team to execute on these areas.
• Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
• Partner with our accounts, pricing, tax and finance teams on cloud cross functional invoice display requirements
• Define and independently measure product KPIs, which will drive process improvements and future product features
• Define the global customer invoice experience across all Twilio launched countries.
• You have strong written and verbal communication skills with a talent for precise articulations of customer problems
• Be concerned with the details. You are able to change context regularly between conceptual enterprise strategy and in-depth implementation details.
• You’re motivated by the chance to improve the lives of your users
• You’re creative, you do what it takes to get it done

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelor's Degree
• 3+ years of experience in product management at a software company
• Experience with product delivery rituals
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions related to a product - products developed are services that other microservices use!
• Self-starter who can lead in a fast-paced, dynamic environment
• Excellent verbal and written communication skills

Desired:

• Experience with billing & invoicing systems and/or finance highly preferred
• Intellectually curious and loves learning new things
• Technical skills e.g., ability to gain an in-depth understanding of software systems, build a robust integration with the Twilio API, make relevant contributions to high-stakes discussions on API design, data modeling and software architecture
• Strong customer insight across different segments and personas
• Strong product sense: ability to understand user needs in-depth and build delightful product experiences to solve them and make our users successful
• Strong communication skills: ability to synthesize complex discussions, write succinctly and present to senior stakeholders both within and outside Twilio

Location 

This role will be based in our Dublin, Ireland office or remote, Dublin 

Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!