Product Manager, Billing Experience

Product Manager, Billing Experience

Alma is seeking a mission-driven Product Manager to join our team. In this role, you will be responsible for developing the billing tools that empower new and seasoned therapists to take control of their financial future while providing the best possible care to their clients. The ideal candidate for this role is collaborative and enjoys solving complex problems and building scalable solutions that result in trusted and streamlined user experiences.

What you’ll do:

• Develop a deep understanding of providers’ billing needs and articulate a clear vision for the role Alma plays in this experience
• Lead product discovery to identify new opportunities and innovative solutions for the billing experience
• Prioritize features through data-driven and user-centric considerations that support our strategic goals
• Drive execution of the product roadmap, building features that are intuitive and user-friendly
• Collaborate with cross-functional teams, including Engineering, Design, and Customer Service, to create a cohesive and effective billing experience
• Define, track, and analyze overall performance and financial, customer, and operational metrics

Who you are:

• You have 2-4 years of experience as a Product Manager with a strong desire to own a product strategy and roadmap - prior experience with billing and/or payment systems is a plus, though not required.
• You possess a clear and engaging communication style with a track record of building positive relationships across a broad, diverse organization.
• You epitomize an experimentation mindset, always centered in hypothesis thinking and rapid experimentation. 
• You are adept at agile methodologies and taking an iterative approach to product lifecycle management.
• You have a history of balancing quantitative data against intuition in product decision-making and successes.
• You value a culture of inclusion and empathy.
• You are passionate about Alma's mission – to improve the therapy experience for providers and their clients and simplify access to care.

Benefits:

• We’re a remote-first company 
• Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA & HSA plans
• 401k plan (Roth and traditional)
• Free Alma platform access 
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend to power your wifi, lunches, coffee, etc 
• Pet discount program through United Pet Care 
• Financial perks and rewards through BenefitHub
• Free EAP access through LifeWorks 
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans 
• 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO

Salary Band: $125,000 - $145,000 

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.