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SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
We are looking for a motivated Senior/Lead Product Manager who is passionate about building solutions that strengthen our core billing and payments platform, creating an outstanding experience for customers. You will determine the capabilities that improve our global revenue model through the development of new purchase, upgrade, renewal, and retention experiences.
The Senior Product Manager will report to our Director of Product (Payments and Billing) in the platform team, and play an important role across our product organization, coordinating with our product line PMs across our business segments and partners in Product, Engineering, Design, Customer Support, Finance, Payment Operations, and Sales.
What you’ll be working on
- Establish the billing and payments product strategy and manage the execution and 3-year roadmap
- Gather knowledge of our platform and product portfolio
- Conduct market research, identify industry trends, and provide competitive analyses
- Have empathy for both users (existing and target customers) and company partners
- Partner with product and engineering teams across the organization to align business strategies, roadmaps, priorities, and dependencies
- Use data to inform recommendations and make decisions
- Report to the Director of Product, Billing & Payments
We’d love to hear from people with
- 5+ years of experience in Product Management with some focus on billing and payments
- Experience with A/B testing and optimizing online conversion funnels
- Experience building localized subscription web products across multiple geographies
- Worked with global teams throughout your career
- History of driving decisions with data and by ensuring agreement on cross organizational team priorities
- Understand relevant success metrics and support the highest impact projects that achieve the essential outcomes
- Rationalize and provide product guidance in a concise fashion to all audiences
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including best workplace for parents, our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Manager, Billing & Payments position?The suggested salary for this position is $150,000 - $200,000*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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