Product Manager - B2C

🌍 Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you’re a Product Manager, keep reading and tumble down the Mews rabbit hole... 🐇

🧑🏻‍💻 About the role

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do, because this is a job description), it would be this:

This is a pivotal role for Mews as we enter the next phase of our high-growth journey. Our ideal candidate has a successful track record at eCommerce / SaaS product aiming to B2C or Marketing. You'll receive high-level objectives from the leadership team and must figure out with your team how to accomplish those objectives using knowledge, data and experience.

🤷🏻 Who are you?

• Empathetic. You are passionate about customers and how a product can help solve their biggest problems.

• Comfort with ambiguity. You can effectively cope with change, shift gears comfortably, and make decisions without always having the total picture. You understand there is a time to execute and a time to delegate.
• Organized. You are organized and able to plan, schedule, and budget in a methodical, process-driven manner. You know how to proactively identify and focus on the key priorities.
• You have experience with building and deploying B2C products, or you have experience being hyper-focused on the end-user experience for a SaaS product
• You have utilized project management software.

• You have worked with unstructured and structured data sets.

• You are comfortable in the various state of the start up cycle.

✅ Your mission, should you choose to accept it:

• Partner with our research, analytics, data science & operations teams to deeply understand, analyze, and synthesize customer and company needs into product priorities, roadmaps, and detailed specifications.

• Execute on your roadmap in close partnership with engineering, design, data, marketing, legal and operation teams.

• Analyze and report on key product initiatives to the executives, product teams and other key stakeholders.

• Develop a deep understanding of the market as well as our customers, their pains and jobs-to-be-done. Systematically analyze user feedback.

• Plan and execute the product roadmap based on an objectively prioritized backlog. Decompose complex problems and write clear specifications.

• Help build a strong product-focused culture that provides customers with delightful, differentiated experiences.

• Work closely with customers and guests, perform competitive analysis, without losing sight of company vision, to drive product planning and prioritization.

Requirements

🤝️ You’ll be a great fit if you bring a few of the below with you:

• 2+ years experience with modern product management 

• Continuous discovery habits 

• Experience with making strategic decisions for your product using data insights 

• Basic data analysis skills 

• Understanding of product development process 

• Experience in eCommerce or B2C SaaS product

• Working with a team where product manager, designer and tech lead are equals 

• Presentation skills 

Check out our Mews Product Blog here for more insight: https://product.mews.com/team/#jobs

Benefits

🎉 What’s in it for you?

Did you know that Mews was voted the Best Place to Work in Hotel Tech in 2021? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Company shares 📈
• Unlimited holiday (no, this is not a typo) 🏖
• Health and wellness plans 🙏🏽
• Remote/flexible working 🧘🏻‍♀️

• Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro) 🥳

🤷🏻 Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.

More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management – everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.

Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. Oh, and we love our pets. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram.

We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Ambitious 🏆

We truly believe that great technology can make the entire human experience better.

Resilient 💪

We’re tough. The workload might be heavy, but with one foot in front of the other, we can handle an intensity workout.

Curious 🐈

We’re innately curious. We read, we discover, we ask questions, we challenge assumptions, and we’re obsessed with the word ‘why’.

Open 📖

We’re an open book. We share our work and experiences with one another, as well as our community.

Human 👤

You can’t take risks if you’re afraid to fail. We all make mistakes. The key is to learn, get feedback and improve.

✊🏼 Everyone is welcome at Mews

This part is straightforward. We’re an equal opportunity employer and truly value diversity within our company. We never have and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status – or anything else for that matter.

Think this could be the beginning of a beautiful friendship? If you’d like to know more about us and what we do, check out mews.com. Otherwise, spruce up your CV and apply. We can’t wait to hear from you.