Product Manager - Assistance Tools

About the opportunity

Working as a Product Manager (PM) in one of the Platform teams of the Assistance Segment, this person will need to manage and deliver on a roadmap that aligns with the Segment vision.

Platform teams are measured for their ability to enable other teams to deliver value. The team delivers value by providing a stable, effective, maintainable platform and by creating new core features and services that unlock new capabilities for others per their requirements. Moreover, the team aims to enable an existing ecosystem of contributing product teams to the platform.

The PM will be maintaining relationships with other PMs within the Segment and beside it, in addition to technical leaders, incorporating design principles and best product management practices. They will be expected to actively manage stakeholder relationships, prioritise and refine the backlog, and ensure the team's work is optimised for outcome and value. 

By collaborating closely with design teams, practising active stakeholder management, and adopting agile methodologies, the PM will drive successful product development, deliver value to customers, and foster a collaborative and user-centric environment.

This role includes managing the Salesforce Platform, our case management system for Operations.

In this role, you will:

• Be responsible for discovery, development and improvement of existing features 
• Own and shape the backlog, roadmap and vision of cross-functional product team
• Coordinate resources, creating project timelines, to ensure on time delivery in high quality
• Manage external product partners as well as internal stakeholders and communication
• Interface with business development, operations and customer service to ensure that the desired economic and operational KPIs are met throughout the lifecycle of a product
• Analyse user feedback and drive continuous product improvement

What you need to be successful:

• Have 4+ years of working experience in product management
• Strong in analytics, structured, data driven and have good interpersonal skills
• Have high work ethics and an intrinsic desire to deliver high quality end products
• Experience in start-ups, with Agile methodology as well as UX are a plus
• Strong project manager and have experience in leading cross-functional product teams
• Solving complicated problems and understanding end-customer needs are part of your core strengths
• Outgoing, open minded person and able to motivate a team to go the extra mile, same as you do
• Previous experience in a contact centre environment with a platform that handles thousands of contacts per day is a plus
• Familiarity with software development processes and methodologies is a plus

Traits:

• Actively help yourself (and others) be successful.
• Continuously learn and challenge the status quo.
• Think globally, act locally.
• Strong bias for action.
• Give and receive open, direct and timely feedback. 

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 8 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.