Product Manager

Job Responsibilities

• Own scoping and delivery of in-product metrics powering Assembled analytics by gathering use cases and requirements from customers. You’ll work with UX and other engineering teams to incorporate new metrics into reports, create new reports, or redesign existing reports.
• Create and maintain our integration roadmap. You’ll work with the product leadership and partnerships teams to identify the best third-party integrations to build taking into account engineering requirements, maintenance costs, and our product strategy. You’ll keep the Data Platform team appraised of any changing integration specifications.
• Scope third-party integration projects by reading / understanding contact center APIs and writing documents that provide engineers a clear plan for integrating a new platform.
• Influence our data pipeline architecture and standards. You’ll work directly with our Data Platform and Infrastructure teams to define SLAs and help our engineering team understand future customer needs. This helps Assembled build architecture that is robust, scalable, and future facing.
• Define our security and compliance roadmap. Security and compliance are critical to our customers who need to trust our data and products. You will be responsible for owning the roadmap and prioritization of this work.

General Product Manager Responsibilities

• Collaborate with design and engineering to deliver the roadmap. Partner with cross-functional leaders and ensure they’re engaged with the right stakeholders to scope, design and execute on the product roadmap.
• Educate engineers and designers and ensure they understand what they’re building and who they’re building for by selectively bringing them into the most useful conversations with other parties.
• Develop product requirements and lead project plans as you partner with the engineering and design teams on the development of data infrastructure features.
• Plan, execute, and drive the rollout strategy of in-product analytics metrics and integration features. You’ll develop trainings and support materials and work with the business team to drive product adoption.
• Partner with design to conduct user testing to ensure that features address their intended use cases and continue to raise the bar on quality. You’ll ensure that products continue to be maintained and improved after launch.
• Represent our users and ensure we fully understand and empathize with their needs and workflows.
• Estimate and measure the impact of new features; drive adoption; and collect user feedback.

Preferred Qualifications

• 3 years of software engineering experience with at least 2 years of Product Manager experience.
• Comfortable working with data and pulling insights from data (SQL, data science knowledge).
• Engineering background and familiarity working with APIs, data pipelines, third-party integrations, and micro-services architecture.
• Detail-oriented; ability to track multiple projects, stay on top of timelines, and deliver high-quality outputs across several workstreams.
• Ability to work cross-functionally and communicate with various audiences, including sales, customer success, engineering, design, and customers.
• Proficiency in interviewing users and using product analytics to better understand our customers' use cases and workflows.
• Ability to identify and prioritize user needs, and the ability to translate them into a product roadmap.
• Experience in the SaaS industry

Nice to Haves

• Startup and/or founder experience
• Experience with customer support or customer support tools

The estimated base salary range for this role is $160,000 - $220,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.