What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Manager - Account & Identity position?

The suggested salary for this position is $149,000-$199,000*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Manager - Account & job at Utility Warehouse

Salary: Competitive including share options

Location: Remote (UK) with occasional travel to London

Hello, we're UW

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

The Account & Identity team are a key enabler for the business ensuring we deliver personalised and secure experiences. The work this team does enables other teams to build features for our customers by providing core frameworks such as authentication, account creation, identity, and access management

We have barely scratched the surface in terms of what we can achieve with our identity model. This role and team have an exciting part to play in enabling us to evolve our experience and increase customer satisfaction. We don’t for example currently allow multi-person accounts which is restricting our customers ability to easily use our services as a family where multiple people have Cash Back Cards or Mobile contracts. That is just one of many use cases that multi-person accounts could unlock, there are many more we can talk about when we meet.

This is a technically orientated product role grounded in delivering value for customers. UW has been around for 20 years and in the last 6 we have undertaken a significant amount of replatforming and modernisation of our tech stack. We’ve made a lot of progress but there is still much to do so the ideal candidate is not afraid to help us continue that mission and help set the business up for continued success as we scale

You’ll be working closely with Data teams, Product Managers, Marketing managers plus Commercial and Operations stakeholders across the business. With their input you'll identify opportunities to innovate and add value be it through enabling more personalised experiences, better targeted communications, or an improved ability to manage customer accounts

The team currently has 3 back end engineers, and we are hiring 2 more

What you'll do

Lead on the design of our future identity modelIdentify and prioritise opportunities to improve our identity model enhancing our unique unique multi-service propositionWork with engineering to design and deliver realising value iterativelyWork with service and experience teams to understand the benefits a new identity model will bring and help them utilise it

Provide the capabilities that allow customers to access their account easily and securelyCollaborate with experience teams to create journeys that allow customers to create and maintain access to their account (password journeys, magic links etc)Identify and monitor risks that can affect the security of customers accounts in relation to authentication and prioritise initiatives to mitigate these risks

Create a prioritised plan that enables the team to re-platform account information away from legacy systemsAssess what parts of platform are most in need of migration in order to enable scalability, productivity, new feature development and securityWork with experience teams and engineering to deliver an improved Account & Identity platform and influence other teams roadmaps to prioritise this

Streamline the process for creating accounts at UW so that we can onboard customers at scaleLead on the business logic for how we deal with exceptions in the account creation process (there are lots of these when you have multiple services to consider)Work with operations teams to help improve their tools and processes that sit around account creation

About you

are interested in Authentication and Identity Models
have experience delivering Authentication and Identity & Access Management (IAM) solutions
are passionate about delivering great customer experiences
thrive during uncertainty while always aim for greater clarity
enjoy owning problems end-to-end, from discovery all the way to proven outcome
are outcome not delivery-focussed and seek out information you need to be so
have experience and passion for analysing data and user experience
have hands-on experience with agile software development
obsess over the details but also love to paint a bigger picture
have outstanding communication skills with technical and non-technical audiences
are an empathetic team player who collaborates closely with others

Whats in it for you?

Join a high growth FTSE 250 business and help us deliver our growth ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

-Huge opportunities for exposure & development as we scale up.

-A competitive salary

-25 days holiday plus Bank Holidays

-Life Insurance up to 4 x your salary

-Discounted healthcare and medical cash plans including a free Virtual GP service

-Private pension scheme

-Share options and Save As You Earn Scheme

-A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools

-Discounts on UW products & services

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Product Manager - Account & Identity

About the role

What you'll do

About you

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