Browse more Product Designer jobs
Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description
What’s the role?
The Support Platform team builds and maintains experiences that help Etsy customers quickly resolve their issues through intuitive self-service tools and support experiences. Through meticulous market and user research, you’ll explore, ideate, validate, and build products to support the needs of both sides of our marketplace—our buyers and sellers.
You’ll work with our teams that improve everything from order issues, account management, and our help center, helping our sellers understand service standards and tools for our internals teams to keep the marketplace safe. We’re looking for someone who can take complex processes and workflows and make them intuitive and streamlined while thinking about the entire customer experience!
What is Product Design at Etsy?
Typically, product designers at Etsy work in a squad with a product manager, 3-5 engineers, researcher and analyst. Together they drive their own part of Etsy, deliver solutions to challenging problems and get feedback directly from customers.
Day to day, it looks like:
Discovering insights, opportunities, and requirements
Testing prototypes and hypotheses with users to collect feedback
Launching experiments and evaluating how they perform and how to iterate
Presenting your work to peers and leadership, async and in-person
Taking part in weekly design critiques, workshops, all hands and squad meetings
Thinking and writing about your process and documenting your decisions
We are considering remote candidates based in the US for this position. Etsy offers three different work modes to meet the variety of needs and preferences of our team: Flex mode for candidates who are comfortable traveling to an office location 2+ times per week, Remote mode, and Office-based mode. Learn more about our flexible work modes and vaccination policy here.
Qualifications
Mid level at Etsy means:
You work independently but seek mentorship and feedback from your manager and more senior designers
You contribute to strategy and design direction
You use research and data to inform your design solutions
You sketch, prototype, and create high fidelity artifacts for the team, using your judgment to determine the best formats and fidelities for your work
You use our design system proficiently and consistently
You ship good work, balancing pragmatism and quality
Qualities we value in designers:
Effective articulation of ideas and design solutions
Expressing feedback with kindness and candor
Tolerance for ambiguity and healthy curiosity
Translation of quantitative & qualitative insights into design decisions
Contribution to our design team: motivation, optimism, quality, integrity
Interested in applying? See our tips for interviewing for a design role at Etsy.
Please note: If you are expressing interest by applying to one Product Designer role, your application will automatically be considered for all open positions at that level. Please do not apply to roles at the same level. We have you covered!
Additional Information
If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.
For U.S. roles only:
Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
Similar jobs
Be the first to apply to your next dream role
Get new Product & Design jobs offers in your mailbox every week
