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Braze

Product Designer, SMS

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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT WE'RE LOOKING FOR:

Are you a critical thinker? Are you willing to challenge ideas and receive feedback? Are you comfortable with ambiguity? We are seeking a fearless and passionate Product Designer to join Braze’s SMS team. 

Product Designers at Braze have the freedom to work on all aspects of the user experience, with particular strength in at least one area of user experience, or service design — user research, user flows, wireframing, diagramming, interaction design, rapid prototyping, design documentation, or motion design, to name a few examples. 

WHAT YOU'LL DO:

You’ll be primarily working on defining and designing high impact features as well as refining the composition and editing experience for our SMS channel. Through research you’ll identify, and prioritize problems to solve and design experiences to offer the best-in-class marketing tools. 

You will be expected to collaborate closely with product managers, UX researchers, engineers, and your fellow product designers to deliver solutions that make Braze an easier and more enjoyable product to work with. You will need to understand our users and our business, and you will be expected to be an effective verbal and visual communicator.

WHO YOU ARE:

  • A collaborative designer; you seek the truth with partners across engineering, product management, product marketing, and technical writers
  • An evidence-based decision maker; you identify problems to solve that add value via user research
  • A framer for creative solutions; you contextualize the problem space in people’s journeys
  • At ease with ambiguity; you learn through experimentation to find clarity
  • A clear communicator; you articulate design decisions, their constraints, trade offs, and risks
  • A dedicated craftsperson; you use your skills of wire-framing, prototyping, and interaction design to create a great user experiences
  • A growth-oriented Individual Contributor; You have a few years under your belt working on complex applications and are focused on expanding your broad proficiency of skills and career

WHAT CAPTURES OUR ATTENTION:

  • Significant experience with any aspect of lifecycle marketing
  • Advanced degree in HCI, interaction design, or service design
  • Portfolio demonstrating the why’s of the design decision supported by user insights, data or technical limitations 
  • Experience shipping high impact features 
  • Experience working on SaaS products both on web and mobile
  • Experience in an Agile organization, working in cross-functional teams / pods / verticals
  • Prior experience at high-growth startups

*You do not need to meet all requirements of the job description to apply!

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Braze
Power customer-centric interactions between consumers and brands in real-time
Website
Industry
Analytics, CRM
Founded
2011
Size
1000+ employees

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