Product Designer Senior

As a Product Designer, you will be part of the design chapter, working closely with 3 designers (Julie, Manon, and Wojtek), 3 Product Managers (Marine, Florian, and Thibault), and several developers (front and back).

You will join the team in charge of simplifying our internal processes with a focus on the operational team's needs. The team has a key role in the functioning of WeMaintain, with diverse great focuses:

• Implementation and management of a support system for the follow-up of all customer requests
• Tools improvement for the follow-up of the supply chain and spare parts orders
• Simplification of customer and subcontractor billing workflows
• Daily follow-up of the maintenance throughout the life of the contract, for the customer as well as internally (onboarding of a new contract, management of emergencies, etc.)
• Use of data to make clear and actionable reports internally and for customers
• The team is responsible for the largest part of operations-oriented features & tools

You will work in an international environment and will have to take into account the specificities of each country.

You will work on a few exciting challenges:

• Identify and solve our user's problems by adopting a collaborative and iterative approach
• Support the company's growth with new markets launches and international expansion
• Build a product in line with our vision and strategy, while taking into consideration the technical and time constraints

Your main tasks

• Lead user research to identify and understand the needs and pain points of our personas, correlate them with business objectives and share the results with the teams
• Collaborate with the Product Managers and your team to prioritize the most impactful features based on user needs and business needs
• Take part in the entire design process from discovery to development, in collaboration with product managers, designers, developers and different stakeholders
• Implement different tools and methodologies to increase our design standards
• Improve our Design System to allow us to deliver the best

You are the right person for us if:

• You have strong experience as a product designer (+5 years)
• You are creative, rigorous and autonomous
• You are adaptable: you can take complex problems outside your skillset and quickly adapt to solve them
• You like working in collaboration and have great communication skills; you can explain your decisions to all team members and listen to others’ opinions
• You have experience in an international environment

Spoiler alert: We don't really like copy and paste and generic cover letters at WeMaintain. It's important to us that you can tell us about what you're looking for or would like to do in your next professional adventure. So don't hesitate to attach a short 150-word text to your application telling us who you are and why we should work together!

What we offer to you:

• Very flexible context
• Shaped the way it works
• A team open to change and improvement
• Initiative = right to make mistakes
• Design chapter full of side projects and events!
• Fair pay

• Call or virtual meeting with Mélina, our recruiter in charge of this position - 30 Min
• Meeting (virtual or real) with 2 people from the design team - 1h
• Meeting (virtual or real) with 2 people, 1 from your future squad and 1 from the PM team - 1h
• Case to do at home - 1 week
• Meeting (virtual or real) with some of your future colleagues - 45min
• Interview with Tristan, our CTO and Tim, our VP of engineering
• Welcome to WeMaintain! 🎉