Product Designer, Payments

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are looking for a Product Designer with a passion for creating exceptional user experiences to help shape our payments platform. In partnership with product and engineering design and research, you will collaborate on end-to-end experiences for this key line of business. You’ll design and optimize the user journey across our platform, balancing the unique needs of growth-minded restaurants and their operators, ensuring an intuitive and seamless experience. You will collaborate closely with cross-functional teams to deliver innovative, accessible, and engaging solutions that meet user needs and drive business growth.

About this roll (Responsibilities) 

• 4-6 years Experience with holistic design approaches, including journey mapping and service design thinking, to identify and create delightful moments across the entire experience. 
• Collaborate with product management and engineering to understand users, translating understanding into design artifacts that shape thinking and guide development
• Regularly conduct design reviews to obtain feedback, iterating on the designs to improve results
• A passion for rolling up your sleeves; continuously learning with restaurants and guests to be data and insights driven
• Strong interpersonal, collaboration, and communication skills

Do you have the right ingredients*? (Requirements)

• Demonstrated ability to lead the solution of a product area and connect that to a broader product vision
• Experience with designing for multiple screen sizes and platforms: for responsive web as well as native mobile apps
• Expert in experience and journey mapping, identifying and capitalizing on friction when appropriate and moments of delight across the journey
• Experience in strategizing and executing your own UX research
• Self-sufficient and proactive with capacity to handle high work volume and balance multiple projects at once
• Comfort working in a fast-paced environment with a willingness to learn new things and tackle a range of challenges as they arise
• Strong communication and stakeholder management skills with an ability to build strong relationships both within and outside of the product organization
• Experience creating digital solutions that include complex data and/or processes

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience designing reporting tools and/or data visualizations
• Experience with/knowledge of consumer financial technology e.g., banking, payments, etc.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

**This is a hybrid role requiring in-office presence two days per week**