Product Designer, Operations

About Cazoo

Cazoo was founded in 2018 to transform the way people buy used cars. We believe everyone deserves to feel total assurance when buying a car. Our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today. We are backed by top investors and directed by an experienced management team including Founder and CEO, Alex Chesterman, OBE.

About Operations

Operations works behind the scenes to enable Cazoo to deliver the customer promise! It’s our responsibility for making sure cars get to customers efficiently and to a high quality.

Our Operations World is currently made up of Distribution, Fulfilment, and Transport domains. It’s an incredibly exciting area that forms the backbone of Cazoo’s growth and market differentiation. We use a mixture of 3rd party and in-house bespoke software to help scale Cazoo’s operations.

Have a read of our blog post to learn more about Cazoo Operations Research and Design.

Job Summary

We're looking for a mid-level product designer to join our talented team to help drive and build internal tools and technologies at Cazoo.

You will partner closely with product managers, engineers, and researchers to bridge the gap between the business process and tools, improve the lives of our team members, and ultimately deliver smiles to Cazoo customers.

Here’s a flavour of some of the problems you could be working on:

• Efficiently prioritising vehicles that have been ordered for inspection and movement
• Enabling users to easily understand and action on large and complex data sets
• Figuring out the most effective way to move vehicles around the UK and Europe

We build the majority of our internal products in-house so you’ll need to be comfortable designing both desktop and mobile experiences.

Please note that this role will require occasional travel throughout the UK and Europe.

What you’ll do

• Lead discovery with your team to ensure the work we do adds the most value to the problems we're trying to solve
• Facilitate discovery activities including: usability testing, exploratory research, scenario mapping, journey mapping, Jobs to be Done, etc.
• Work in an agile squad with engineers, a product manager, and a researcher
• Support the rest of your product team by exploring and validating design ideas; this includes being able to prototype, design, test, and iterate on your ideas
• Work with key stakeholders to negotiate outcomes and deliver new or improved products and services that have real impact

You’ll need:

• Experience working as a product designer in a cross-functional team
• An understanding of the differences between designing for internal colleagues and customers
• Experience in service design thinking, particularly digital vs physical touchpoints with respect to internal colleagues and their environments
• The ability to proactively flag new opportunities, challenge thinking, and influence others in your team
• Strong skills leading discovery including understanding stakeholder needs, conducting user research, and storytelling

We value people who are:

• Customer Obsessed. At Cazoo, people come before cars. We encourage service design thinking and understanding that customers interact with Cazoo beyond just a website.
• Team Players. Being a small team, we encourage everyone to take ownership in their area and collaborate with others. No matter how many projects we deliver, each of us still has plenty to learn and it’s crucial we stay humble.
• Fast Drivers. We focus on results, which means we keep the bar high and are always pushing ourselves to make fast decisions and learn as quickly as possible.
• Data Driven. We value making informed decisions and using data to inform those decisions. If there's data, use data.

Useful info

Our London home is located a stone’s throw from Euston Station and close to Kings Cross, with tube stations on the Northern, Victoria, Piccadilly, Hammersmith & City and Circle lines all a short walk away.

Our selection process will typically involve a chat on the phone, a portfolio review and a few hours of interviews where you’ll have a chance to meet the team. Our interview process is built around understanding your experience and focus as a designer, not making you sweat or catching you out.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status, or marital status.