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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Product Designer, Onboarding
Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny. Please note that this is a hybrid role in Boston that requires an onsite component. Fully remote candidates will not be considered at this time.
About the Team:
Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within the Communication pillar which helps Klaviyo customers get started with our app, utilize the tools needed to capture new customers, and craft personalized communications to build lasting relationships with them.
About the Role:
Thousands of businesses rely on the Klaviyo platform to build efficient, effective, and data-informed marketing messages. As a product designer on this team, you will have the opportunity to guide new users from signup to seeing value from Klaviyo in a way that is easy, on-demand, and personalized to any brand.
You will work closely with the dedicated team of Designers, Product Managers, Engineers, and Data Scientists to prototype new features and interactions for onboarding and growth areas. Your expertise will shape these experiences to be fast, intuitive, and inspirational, and you will conduct research to learn more about our customer needs.
How You’ll Have an Impact:
- Advocate for good user experience across our flows automation journey
- Take broad, conceptual ideas and turn them into useful and valuable outputs for our rapidly growing customer base
- Collaborate with our design system team to establish new patterns of interaction, when necessary
- Partner with Product Managers, Engineers, Researchers and Content Strategists to deliver intuitive and inspirational product experiences
- Demonstrate an experimental mindset to learn quickly and iterate on initiatives
- Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality
- Understand and co-own the success metrics for owned product areas
What You’ll Need:
- Bachelor's degree and 3+ years of related experience
- A sharp sense of composition and style, using combinations of color, typography, layout and messaging to express different messages
- A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption
- A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems
- Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.)
Nice to Have:
- Experience in e-commerce or builder experiences
- Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
- Experience designing with Figma
- Experience developing or contributing to an actively evolving design system
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.
You can find our Job Applicant Privacy Notice here.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Designer, Onboarding position?The suggested salary for this position is $152,100-$205,000*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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