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About the Role
We are looking for a product designer with solid front-end engineering background in your previous role and is familiar with technical documentation to help us on building a centralized documentation center for developers. The ultimate goal of this project is to accelerate partners and the devs community to integrate and seamlessly build payment products on top of our payment platform, which will strategically strengthen our position as a leader in the industry.
You will also be able to take care of more than one product/project to ensure you’re always challenged and developed. As a leader in the payment industry, we are constantly revitalizing our product lineup and innovating.
As an independent product designer, you’ll work closely with the product manager, engineers, writer, researcher, and business team with minimum guidance from the design lead/manager. You’ll provide the user’s point of view to the discussions and collaborate with the rest of the product team to ensure that users will have the best solution to the issue at hand.
What You Will Do
- Develop the information architecture (IA) and the strategy, specifically to build centralized documentation for developers
- Collaborate closely with content strategist/UX Writer, engineers, product, operation, and business to develop the IA and the approach/strategy
- Own multiple streams/pods or projects assigned with less supervision
- Develop wireframes and assemble them into a detailed flow that covers multiple scenarios, positive and negative, which are later translated into the design using an industry-standard application such as Figma
- Define, estimate and manage design project tasks using a project management platform, both for design and development, and consistently track the progress in a timely manner
- Share your work regularly within an internal design team, product/engineering team, and regular design review
- Participate actively in the hiring process and mentor junior designers to help them through their day-to-day work, and provide guidance on design craft and core skills
What You Will Need
- At least have 3 years of experience in product design roles
- Had a frontend engineering role in the past before switching to a product design role
- Able to understand the product briefs (problem space) and able to communicate/present/explain ideas and solutions to the stakeholders and teams with less supervision from the manager or project lead
- Works closely with other functions (research, data, product, business) to influence strategy with less supervision
- Contributes to stream-level OKR planning together with the manager or project lead
- Able to apply metrics and evaluates data to answer questions, validate assumptions, and quantify outcomes
- Ability to dive into users’ pain points and validate the hypothesis through usability testing or any other type of research
- Understand the concept of a design language system and how to strategically use it as an advantage to the design process.
About the Team
Merchant payment design is a growing team with exciting product challenges ahead. Our closest milestones are revitalizing online payment systems and unifying the payment dashboard (unifying at least 4 dashboards, web & mobile) and making them into a seamless end-to-end experience for individuals, SMB to enterprise. You’ll have a lot of opportunities to make an impact on the fast-growing payment ecosystem, internally and externally.
This design team is a dedicated team for the Merchant Payment product team, specifically within Merchant Experience streams. Merchant Payment is responsible for building and growing the merchant payments ecosystem, through online and offline payment solutions (Card) as well as providing merchants with a productivity suite to run their businesses.
Our product line-up is merchant payment dashboards (web & mobile), online payment checkout, offline card payment, an onboarding system, advanced disbursement, promotion engine. Think of Stripe.com or Checkout.com as a comparison that provides world-class end-to-end payment solutions.
About Gojek
Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.
As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.
Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.
About GoTo Financial
GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.
GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.
Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product Designer - Merchant Payments position?The suggested salary for this position is $202,500 - $247,500*
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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