Product Designer L3

See yourself at Twilio

Join the team as our next Product Designer on the Journey Orchestration team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This is a unique opportunity to provide design partnership in multiple high-impact focus areas in Journeys. 

As a Senior Product Designer, you’ll define the end-to-end workflows of marketers who rely on Segment’s automation platform to build and manage their customer journeys so that they can deliver campaigns across multiple channels. You will be partnering closely with Research, Product and Engineering, and apply your expertise to a variety of product areas that require a deep understanding of user needs, technical constraints, and business goals.

Responsibilities

In this role, you’ll:

• Develop a deep understanding of Segment’s product vision and strategy. Use this knowledge to influence design decisions and bring alignment across teams. 
• Partner closely with product managers, engineers, and other product designers to help Journeys iterate on existing experiences, launch new products, and shape the strategic vision for Segment’s campaign automation platform.
• Keep a pulse on market trends, user needs, and business goals to drive innovative product experiences.
• Partner closely with research or lead your own research to gain insights into the needs, behaviors, and pain points of our users, and use these insights to create user-centric solutions that address real-world challenges.
• Lead the end-to-end design process, from concept ideation to delivering high-fidelity designs that empower, delight, and excite our users.
• Leverage our design system to solve customer problems creatively — and contribute to said design system.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3+ years of proven experience as a Product Designer, ideally working on developer or no-code tooling or other Platform as a Service or SaaS solutions.
• Strong ability to work across different stakeholders, including product managers, engineers, and other designers to develop product strategy.
• Ability to ramp up quickly in a technical space and translate complex concepts into simple solutions.
• Experience in user research and user testing, and a data-informed perspective to design.
• Comfortable with 0-1 product motions, which involve moving fast and using experimentation to test your assumptions, and continuously incorporate feedback.
• Demonstrated ability to navigate ambiguity and help drive product requirements through design thinking.
• A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way.

Desired:

Low-code workflow-building  - The Journeys system is a low-code workflow builder, with a simple customer-facing UI, but considerable complexity under the hood. A strong candidate will have experience building workflows in other applications and can apply that experience to Twilio. A highly differentiated candidate will have SaaS experience building workflow products. Marketer Empathy - Our applications and data products ultimately serve marketing use cases. A differentiated candidate will be able to use past marketing experience to better connect with our customers and convey needs to engineers. A differentiated candidate will have had prior experience building products for marketers or working in a marketing function. 

Location 

This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas.

What We Offer

There are many benefits to working at Twilio. In addition to competitive pay, we offer generous time-off, ample parental and wellness leave, competitive health insurance, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,320.00 - $140,400.00.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.
• Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until September 9, 2024 but may change based on business needs.