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Twilio

Product Designer (L3)

Full-timeProduct Designer$106,080-$145,860 Remote US
Parental leave
This job offer is closed.
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See yourself at Twilio

Join the team as our next Product Designer! 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Twilio is growing rapidly and seeking a Product Designer to craft customer experiences for our growing Twilio product suite. In this role, you will collaborate with multidisciplinary teams to discover, define, and design experiences that give developers and businesses around the world the ability to create communication applications. The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a mentor to our UX team members in upholding our standards and helping them grow, and a UX leader who takes a holistic, human-centered approach to design. 

Responsibilities

As a Designer on the International team, you will live our Twilio Values, and be able to:

  • Wear the Customer’s Shoes + Write it Down: Engage with our developer community to understand their needs, and design products and workflows to unlock their potential. Articulate the customer problem and success metrics, and gain alignment with stakeholders on your approach to testing, learning, and iterating on a solution.
  • Be an Owner:  Own and advance the vision for Twilio’s products, across multiple platforms (desktop, mobile, responsive web). Take personal accountability for achievement of goals and results, and coach members to ensure goals are met. 
  • Ruthlessly Prioritize: Work closely with Product and Engineering teams, in an agile environment, to solve the most important customer problems effectively and efficiently.
  • Don’t Settle + Empower Others:  Collaborate with and mentor other Product Designers, providing accurate, constructive, and motivating guidance that helps improve their skills, and the outcome of their work. Lead Design Critiques that ensure consistency across Twilio products and uplevel our standards. Advocate for more efficient processes and higher standards across the UX organization. 
  • No Shenanigans + Be Inclusive: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and  remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

  • Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision making, and collaborative handoffs with developers.
  • Can share a portfolio with beautiful, usable, straightforward, and lovable designs that demonstrates strong technical product thinking and an  understanding of user-centered design methodologies 
  • Has a demonstrated advocacy for design and research methodologies, and is proficient in running quantitative and qualitative research, such as usability testing, analysis, interviews, and field studies.
  • A demonstrated history of successfully mentoring and coaching team members.
  • Experience designing and evolving enterprise application software in a fast-past environment.
  • 3+ years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Information Management, Psychology, or Anthropology.

Location 

This role will be based in the remote US. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $106,080- 145,860.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Designer (L3) position?
    The suggested salary for this position is $106,080-$145,860
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Twilio
Twilio is an American company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web serv...
Website
Industry
Enterprise Software, Messaging
Founded
2008
Size
5K-10K employees

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