What is the type of contract for this position?

The contract for this position is a Full-time contract

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Designer - Jira job at Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Jira Service Management (JSM) was recently recognized as "visionaries" by Gartner, and the team continues to drive forward our mission of becoming the service management tool for all teams. Achieving our mission goal will require carefully crafted experiences for our customers as they use and master our tools.

Product Designers at Atlassian work on the end-to-end experiences, from identifying customer needs to detailed UI refinement. Are you someone who thinks broadly, collaborates closely, generates compelling experiences and sweats the details? If so, join our team and take ownership of our Knowledge base experience.

In this role you will:

Make a substantial impact at scale. We have more than 1M users all around the world, and teams both large and small depend on our software to do their work. As a designer you will be involved in everything from problem definition to research through to UI implementation. Your work will have incredible customer impact
Tackle interesting, complex problems. Working closely with your engineering and product partners, you'll have a large amount of ownership and autonomy across the entire design process. Rather than just designing individual features, you'll have the opportunity to define the end-to-end experience of an exciting and critical area of our business
Collaborate cross-functionally with some of the smartest (and nicest) people in the industry. Day-to-day you'll work on a multidisciplinary product team, collaborating closely with Engineers, Product Managers, Content Designers, Marketing Experts, and Analysts to champion the user experience in our products and ship high quality work
Be a true champion for our users. We take design seriously, and in line with one of our core values, ("Don't F the Customer") we’re on a mission to become an experience-led company. We want to make our customers love how easily our products help them
Help inspire a design team of diverse talents to do the best work of their life by contributing to our team culture

To be successful here, we encourage you to have:

4+ years of professional UX/product design experience driving design end-to-end via user-centred design methods and best practices
Solid communication and cross-functional collaboration skills, with demonstrated ability to work across multiple teams and senior leadership, solicit and synthesise feedback, communicate design decisions and facilitate design discussions
Be a self-starter who can plan and drive work forward together as a team, but work autonomously when needed.
System mindset but also an eye for detail. Used together you have a strong ability to get to the root of a problem with a customer-centric lens.
Experience in balancing customer frictions and needs with business goals, market viability, and technical feasibility
The ability to measure project success, test your assumptions and outcomes, and continuously incorporate feedback
Passion for connecting and hearing customer stories
A desire to learn, grow and form a strong team - we support each other, try new things and create safe spaces for discussion
Proficiency designing with tools such as Figma & Mural

And ideally, we’d hope you’d:

show examples of having worked in a cross-craft project that delivered measurable improvement to users.
demonstrate how you embedded customer centric thinking into your design decisions
have a passion for driving towards amazing solutions that balance customer/business needs.

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Get new job offers from in your mailbox every week

Product Designer - Jira Service Management

In this role you will:

To be successful here, we encourage you to have:

And ideally, we’d hope you’d:

Questions & answers for this position

Similar jobs

Get new job offers from in your mailbox every week