Product Designer, Customer Data Platform (CDP)

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny. Please note that this is a hybrid role located in Boston and has an onsite component. Fully remote candidates will not be considered at this time. 

About the Team:

Our Product Design team is organized into a series of product pillars, where multiple teams contribute to the goals of a larger mission. This role sits within the Data Infrastructure pillar, which focuses on the data flow throughout the Klaviyo application. 

The designers in this pillar create and maintain the infrastructure that customers use to leverage product features - including profiles, coupons, segmentation, and more. This is the team that makes viewing, sorting, and defining our customer’s data as easy as possible.

About the Role:

As a Product Designer on the Data Infrastructure team at Klaviyo, you will play a pivotal role in shaping and enhancing the experience for one of Klaviyo’s newest features, our Customer Data Platform (CDP). You will work on existing and new features including onboarding new customers to CDP, data transformation, data warehouse syncing, and data ingestion. You’ll be responsible for crafting intuitive, efficient, and visually appealing tools that empower customers to efficiently store, manage, and analyze customer data at scale.

You will work closely with our CDP Lead Designer and a dedicated team of Product Managers, Engineers, and Data Scientists to prototype new features and interactions. You will collaboratively work across pillars with our partners in Developer Experience and the Intelligence pillar. Your expertise will shape these experiences to be fast, intuitive, and inspirational, and you will conduct research to learn more about our customer needs.

How You’ll Have an Impact:

• Advocate for good user experience across our CDP platform
• Take broad, conceptual ideas and turn them into useful and valuable outputs for our rapidly growing customer base
• Collaborate with our design system team to establish new patterns of interaction, when necessary
• Demonstrate an experimental mindset to learn quickly and iterate on initiatives
• Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality
• Understand and co-own the success metrics for owned product areas

What You’ll Need:

• 4+ years of professional design experience 
• A sharp sense of composition and style, using combinations of color, typography, layout and messaging to express different messages
• A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption
• A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems
• Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.)

Nice to Have:

• Experience with a CDP or features, which may include features such as Data Transformation, Data Ingestion, Data Warehouse syncing, Identity Resolution, Data Processing, and Data syndication and synchronization
• Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
• Experience designing with Figma
• Experience developing or contributing to an actively evolving design system