Product Designer, CRM

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Design team at Gorgias

✍️ At Gorgias, our Design team collaborates closely with Product, Engineering, and GTM teams. We all work together to create a cohesive and holistic product experience. Our roadmap is always a result of strong cross-functional collaboration and is driven by the user needs and business impact.

As a Product Designer, you will be involved in every stage of the product building lifecycle, from discovery and ideation to prototyping, validation, and impact measurement. Being a part of Gorgias means being part of a fast-paced and high-growth company. We value agility, concise execution, and precision. Honesty and candor are highly valued among our team, and we encourage open sharing and receiving of feedback to continuously improve both our products and operations.

About the CRM tribe

The CRM team at Gorgias is a fundamental group that plays a vital role in enabling the rest of the product team to develop exceptional features. The team is composed of multiple squads, and we focus on projects related to billing, churn mitigation, upsell initiatives, product-led growth, system objects, and account management. Moreover, we are responsible for driving a seamless developer experience with our APIs and supporting third-party developers by creating a developer portal and maintaining an in-product app store with over 100 apps and integrations.

Working in the dynamic and challenging environment of the CRM tribe will give you the opportunity to make a significant impact on both the business and user experience and shape the future of ecommerce!

What You'll Do

• Collaborate with product managers, engineers, and other designers to understand the unique needs of shoppers and merchants and align design solutions with business goals.

• Conduct user research to inform design decisions and to ensure that they meet user needs and are accessible.

• Contribute to our design system by building and documenting new components, ensuring their scalability.

• Create wireframes, prototypes, and high-fidelity designs that provide a consistent and cohesive user experience.

• Promote collaboration and constructive feedback within the design team. Foster relationships with other designers and gain knowledge of their projects.

• Utilize problem-solving skills to analyze and break down complex problems. Facilitate discussions with cross-functional teams to enable effective decision-making and the creation of impactful design solutions.

• Continuously evaluate and iterate designs based on internal and external feedback.

• Stay up-to-date with global design trends and tools, and proactively seek out opportunities to improve our design process and share your knowledge with the team.

Your Skill Set

• 3-5 years of product design experience and a portfolio that showcases your skills in UX and visual design and demonstrates quantifiable impact on past products you've worked on.

• Proficiency in designing and prototyping using Figma.

• Experience in conducting user research using various research methods and writing research reports.

• Great stakeholder management skills: communicating project updates, bringing up risks and actively seeking feedback.

• Experience working on projects with sufficient level of designs ownership, encompassing the entire process from ideation to implementation, launch, and measuring business results.

• Growth mindset, proactively seeking knowledge, and being willing to continuously improve your skill set.

• Ecommerce industry experience.

• Experience with a helpdesk or customer communications platform (a great plus).

Perks and Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

The role requires a 2-day/week presence in the Paris Office.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 

More cool things to know about Gorgias... 😁

• Raised our Series C for $30M in 2022: TechCrunch Article ⬅️

• We went from 0 to 10,000+ merchants using our platform since 2016

• We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected]