Product Designer, Contact Center

About the team

The Product Design team at Dialpad sits at the forefront of helping every business have better conversations with their customers, driving sales, and improving team alignment through one one, beautiful, AI-powered workspace. We deliver holistic, high-quality experiences that sweat the details, all within an inclusive and collaborative culture. To us, a positive attitude and desire to get things done are just as important as amazing craft skills.

About this role

As a Product Designer on the Contact Center team, you will help us as we aim to make business communications easier for our customers. You will work closely with other Designers, Product Manager(s), and Engineering peers in your product area as well as other cross-functional partners. You will take ownership of small-to-medium sized projects, work independently, proactively seek out feedback, and start to take on leadership opportunities when opportunities arise within your product area. 

What you’ll do…

• Design impactful solutions that balance vision, execution, speed, and business potential
• Thoughtfully craft product experiences, from initial conception through implementation
• Work closely alongside your Engineering partners to ensure the initial vision ships
• Partner with Product, Data, Customer Support, Customer Success, and Sales to understand our many customer needs and how they integrate Dialpad into their workflow
• Work with Marketing to identify innovative ways to share great stories throughout the user lifecycle within the product, help documentation, and other supporting channels
• Make suggestions to evolve our brand language and design system that are intuitive, practical, and convergent
• Contribute to your product area’s roadmap, suggesting improvements and innovative ideas based on research you conduct

Knowledge, Skills, and Abilities:

• Excellent communication (verbal and written) and presentation skills
• Keep discussions on-track and focused on delivering actionable next steps
• Consistently leverages knowledge of your product area, competition, and our customers to make decisions
• Able to work autonomously, but check in regular and raise your hand when you need help
• Ability to balance effort versus reward
• Ability to design full experiences—not just interfaces
• Strong visual design skills
• Ability to design thoughtful experiences that anticipate user needs and proactively seeks to address them
• Ability to prototype in Figma or other design tool (Bonus if you can do this in HTML)
• Understand the best fidelity and format for your work that will drive project progress
• Ability to work in a fast-paced, ambiguous work environment

Minimum Qualifications:

• BS/BA degree or equivalent years of experience
• A portfolio showcasing your work and strong visual design skills
• 3+ years of product design experience
• 3+ years of using design tools such as Figma, Sketch, Illustrator, or other design tools

Bonus Qualifications:

• Experience with real-time communication applications
• Experience working with desktop, mobile, and tablet applications
• Experience with web-chat clients, customer ticketing systems, or contact centers
• Demonstrated experience working with Ai in product design

Dialpad benefits and perks

Equity, balance, and belonging
At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Continuing education
Dialpad offers a yearly stipend for continued learning and education expenses.