Product Designer, AI Self-Optimization

Product Designer, AI Self-Optimization

Klaviyo is a technology company that combines customer data and marketing software. We help businesses of every size — from entrepreneurs to iconic brands — deliver amazing experiences across email and other owned channels. We thrive on solving challenging problems and our mission is to empower creators to own their destiny. Please note that this is a hybrid role in Boston that requires an onsite component.

About the Team:

Our Product Design team is organized into a series of product pillars, where multiple teams are contributing to the goals of a larger mission. This role sits within the Intelligence pillar that focuses on two main goals: helping customers understand where their business is currently, as well as helping them predict and plan for where they want to grow in the future. 

The designers in the Intelligence pillar craft products and experiences that utilize and present the right data at the right time for our customers. It is a unique challenge that requires strong customer empathy and an innate knack for simplifying the complex. You will work and collaborate with other designers on the team facing similar data challenges and will coordinate efforts to make a design experience that is comprehensive but approachable, and pervasive but consistent.

About the Role:

Here at Klaviyo, we are proud of our data and our goal is to harness that wealth of numbers and present them to our customers in a way that is actionable, intuitive, and accessible. 

Our Experiments team is looking for a Product Designer to help us craft designs that help our customers optimize their assets on Klaviyo to increase their returns on customer communication (or owned marketing) efforts. You will work closely with other teams such as our strategies and reporting teams to help craft a cohesive experience for providing actionable insights for our customers. Your responsibilities will include: brainstorming the next great AI-powered experiences that optimizes experiences for our customers with minimal effort on their part in partnership with Product Managers, Engineers, and more senior designers within the AI space. You’ll be  prototyping the experience, assisting during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. 

You will also be expected to utilize your full range of product design, interaction design, and visual design skills, and – individually – maintain a level of ownership and expertise of reporting at Klaviyo.

How You’ll Have an Impact:

• Design great user experiences that ensure our self-optimizing experiences are consistent across our platform and make use of appropriate context to maximize the value to our customers
• Take broad, conceptual ideas, often involving complex data models, and turn them into useful and valuable outputs for our rapidly growing customer base
• Partner with Product Managers, Engineers, Researchers and Content Strategists to design the user experience of a product to evolve the concept into a production ready design and post-launch optimizations
• Give, solicit, and take feedback from other designers, engineers, and product managers to continually raise our bar for quality
• Understand and co-own the success metrics for owned product areas

What You’ll Need:

• 2+ years of professional design experience or Masters degree with a background in AI or data experience design
• Ability to communicate complex ideas and concepts to various audiences
• Experience with data visualization and information design
• A portfolio of projects supporting end-to-end product development cycle, from audience definition to product adoption
• A deep understanding of the end-to-end iterative UX process, including wire-framing, prototyping, user research, and design systems; you can concept, prototype, design, and present solutions that solve user and business problems, delivering measurable outcomes
• Proven self-motivated, detail-oriented craftsperson, able to work efficiently and effectively with other designers, developers, product managers and marketers

Nice to Have:

• Understanding of probabilistic design
• Experience crafting conversational interfaces
• Experience working with data to create actionable experiences for users
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build', ‘why we’re building it’ and ‘how we will know customers love it’)
• Ability to adapt to new information and an openness to change conclusions when necessary; if one approach doesn’t work, you’re ready to try something else
• Experience designing with Figma