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Ada

Product Designer

Full-timeProduct Designer$152,100-$185,900*
United States
Health insurance
Paid time off
Flexible work schedule
Parental leave
This job offer is closed.
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We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 2.6 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 

The passion of our people and dedication to their craft continues to drive our dramatic global growth. 

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.  

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

We're looking for an experienced Product Designer to join our design team at Ada. Reporting to the Director of Product Design, this is an opportunity to do highly impactful work on a visionary product and make key contributions to our design team and processes.

Our Product Design team is a highly collaborative group that crafts simplified and intuitive solutions in a complex domain. Design is deeply important to our entire company, and we've had designers in key leadership roles, including at the executive level, from the very beginning. This has made design a core foundation of our company's DNA, and we're invested in making everything we produce meet those high standards of quality.

The Consumer and Platform area of our product aims to elevate the experience for millions of people who communicate with businesses through Ada and deliver the most powerful and extensible communication platform to brands. The Channels & Handoffs team’s mission is to ensure a seamless experience for both our clients and end consumers in the way that suits them best, through powerful access to external channels, social channels, and live agent platforms. 

About You

  • Solid experience with the entire product design process, from research and problem discovery through to detailed interaction and visual design
  • Experience designing solutions that enable complex interactions and flows across multiple screens or touchpoints
  • Familiarity working within and designing for systems, rather than isolated features
  • An analytical and methodical approach to problem solving
  • Strong communication and facilitation skills, and the ability to clearly express ideas, present your point of view, and give kind and direct feedback
  • The desire to collaborate and prioritize building trusting relationships
  • Comfort working towards measurable outcomes in a fast-paced and dynamic environment

Nice to Haves

  • Experience working within complex technical constraints or directly with engineers on solutions
  • An interest in language and conversational or voice-based design
  • An HCI background or interest in making human-computer interactions simple
  • Experience working with AI or ML-based projects

Outcomes

  • Own, along with your team, a large product area and translate vision, feedback and ideas into high-quality product designs
  • Collaborate closely with other designers, developers, and product managers, as well as marketing, sales, and customer success team members
  • Work with flexibility and autonomy to identify the most feasible design direction, process, and tools to use depending on project constraints and available data, while maintaining our standards of quality
  • Design iteratively in the appropriate fidelity, from sketches to wireframes to high fidelity, to continually facilitate team alignment on design choices
  • Make decisions with awareness of common practices like user research techniques, job stories, agile methodologies, content strategy, prototyping, and experimentation
  • Regularly participate in or lead feedback and ideation sessions to continuously improve our design practices, frameworks, products, and company
  • Have a focus on taking initiative, constantly learning, and working in a sustainable way
#LI-FT
#LI-remote

Benefits
•Competitive salary and generous stock option plan
•Unlimited vacation
•Wellness account
•Extended health coverage
•Dental/optical/travel insurance
•Life insurance
•Employee and family assistance plan

Perks
•Flexible work schedule
•Digital first, fully remote with WFH budget
•In-house social worker
•Paid parental leave for Canadian and U.S. residents
•Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.  

With the health and safety of Ada's employees, clients and communities top of mind, effective December 1st, 2021, Ada will be requiring anyone who is traveling for work and attending Ada events to be fully vaccinated at least 2 weeks prior to travel. 

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • What's the salary range for the Product Designer position?
    The suggested salary for this position is $152,100-$185,900*
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Ada
Ada is the AI automation platform that powers brand interactions between you and your customers. Automation that delivers results.
Website
Industry
Artificial Intelligence, Intelligent Systems
Founded
2016
Size
251-1000 employees

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