Product Design Researcher

Pipe

Pipe is the modern capital platform built to connect entrepreneurs and business owners to fast, frictionless, dilution-free financing. Pipe turns all forms of revenue into up-front working capital to help companies improve cash flow, scale operations, and grow on their terms.

Role

Pipe is looking for a seasoned product designer with a strong focus and skillset on generative user research and discovery, as well as the validation of product strategy and design solutions.

You'll collaborate with the Chief Innovation Officer, Product Partners, Designers and engineers to help leading the product design research efforts, driving user-centered design, and delivering insights and product design solutions that inform and shape product development

You should feel comfortable thinking across several different product categories and deeply understand financial services. You’ll need a strong design solutions and build reserach programs to help pave strategic product direction and test and validate solutions with our end users.

You must be well-organized and have experience driving cross-functional product design and growth programs. As a remote-first company, we place a very high value on communication, collaboration, and culture.

Key Responsibilities

• Conduct generative user research and discovery activities to identify user needs, pain points, and opportunities that inform product strategy and design solutions.
• Develop and conduct user tests, usability studies, and other evaluative research methods to validate design solutions and inform the product roadmap.
• Collaborate with cross-functional teams, including product managers, engineers, and data scientists, to ensure user-centered design and alignment with business goals.
• Create and maintain design documentation, including user personas, user journey maps, wireframes, and prototypes, to communicate design solutions and insights to stakeholders.
• Stay up-to-date with industry trends, best practices, and emerging technologies to inform design decisions and drive innovation.

Requirements

• Fintech and lending experience in product design, with a focus on generative user research and discovery, and the validation of product strategy and design solutions.
• Strong portfolio demonstrating experience with user-centered design methodologies, and the ability to translate research insights into design solutions.
• Experience in developing discussion guides, recruiting of participants, facilitation of interviews and synthesis of findings to deliver world class insights to drive business and product development.
• Proficiency in design Figma
• Strong communication skills and ability to collaborate with cross-functional stakeholders
• Understand the competitive landscape—know the competition and how they are positioned

What we value

• Bachelor's degree in design or related field
• 8+ years of experience in product design and user research and strategic workshop facilitation
• Consistent track record of hitting and exceeding quotas
• Ability to break down complex concepts so that they’re simple and clear
• Strong relationship-building capabilities and ability to work cross-functionally
• Experience in tech companies where customer insight is paramount
• Qualitative and quantitive Data-driven approach