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Square

Product Design Program Manager, Cash App

Paid time off
This job offer is closed.
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It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world's relationship with money by making it more relatable, available and accessible, at Cash App you'll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are. 

Check out our locations, benefits, and more at cash.app/careers to learn more!

We are growing our Design Operations team at Cash App! The Product Design Program Manager (DPM) role will focus on scaling and supporting Product Design processes + programs to ensure the Product Design team is integrated and effective as we rapidly grow. As Product DPM, you will further amplify design at Cash App by driving strategic cross-functional initiatives/ programs and fostering an inclusive design community. 

Reporting to the Head of Design Operations, this role will drive impact for our Product Designers, Product Writers and UX Researchers by creating and implementing processes to support the day-to-day operations within our workstreams. You will partner closely with Cash App Product Design leadership and Design team members to build new solutions that allow us to scale effectively.

You will:

  • Partner closely with Product Design leadership and team to define, scope and track complex program priorities, set resourcing needs + manage dependencies end-to-end
  • Set and own the successful operating model for how Product Design, Research, Writing partner with Brand Design, Product Management and Engineering partners to build customer experiences; drive and evolve forums and processes that fit both asynchronous and synchronous collaboration for our global organization
  • Lead your direct workstream teams and stakeholders through Product Design deadlines and deliverables; facilitate and drive progress of the work based on larger product goals and business objectives 
  • Drive clarity and transparency for your program’s work; track action items and plan work/next steps within active timelines + roadmaps. You are the communicator and trusted source of truth for statuses on your program’s initiatives
  • Proactively assess and de-escalate risks within your program; work closely with Design Leadership to problem solve when larger needs arise
  • Manage resources and budgets within your program; partner with Head of Design Operations and Product Design Leadership to forecast total budget(s) and proactively resource for your program’s needs
  • Identify key tooling needs for your workstream and ensure team and direct partners are set up for success in adopting said tools & systems
  • Develop and maintain strong relationships with your primary stakeholders across Design, Writing, Research; as well as cross-functional peers in Marketing, PM, Eng + People Operations; you love building relationships across the organization and it comes natural to you
  • Within Design Operations function, share working frameworks + models of operating back with the team to drive larger org-wide adoption; you are passionate about operations and excited to collaborate with other Design Ops peers
     
  • 5-8 years experience in program management, project management and/or producing with Product Design organizations
  • Deep passion for building + scaling design organizations and communities
  • Proficiency in program management + stakeholder management, especially user centered design processes + iterative development processes
  • Knowledge of inner-workings of Product, Design and technical teams
  • Experience working with design, creative and prototyping tooling
  • Working knowledge of common project management tools (Notion, Airtable, G Suite, etc.)
  • Effective, clear and proactive communicator
  • Ability to be self-directed and take initiative in problem solving on multiple concurrent workstreams
  • Not afraid to get hands dirty, dive right into the work (big or small), and bring calm to the chaos

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    Yes, telecommuting is possible for this position
About Square
Block, Inc., formerly Square, Inc.,
Website
Industry
FinTech, Hardware
Founded
2009
Size
1000+ employees

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