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Etsy

Product Design Manager, Fulfillment

Visa sponsorship
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Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. Etsy, Inc.'s 'house of brands' portfolio has expanded to now include four individually distinct ecommerce brands -- Etsy, fashion resale marketplace Depop, musical instrument marketplace Reverb, and Brazil-based handmade goods marketplace Elo7. As an Etsy employee, you'll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We're large enough that you'll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.

Job Description

What’s the role?

The Fulfillment team is helping Etsy sellers meet customers’ expectations for all things shipping. As we continue to expand Etsy in new parts of the world and provide the tools and services for our sellers to ship items across the globe, fulfillment has become a foundational part of our experience, one that cultivates customer loyalty by delivering on the promise of receiving that special item!

This role will work alongside product and engineering leaders to lead the strategy and operations of this foundational product initiative, by both iterating on existing and building new buyer and seller experiences.

We are particularly excited that this person will be based in Mexico. With its vibrant and booming technology scene, we believe that Mexico will be an ideal location for Etsy to put down new roots and expand our global workforce and we’re looking for leaders to help build and promote our Etsy culture!

What’s product design management like at Etsy?

Typically, product design managers at Etsy partner with product management and engineering to lead teams passionate about customer outcomes, while mentoring and growing the product designers on that team.

Day to day, it looks like:

  • Lead product designers by mentoring and creating career growth opportunities for those on your team
  • Collaborate with cross-functional leads to craft the vision, strategy, and operations of your initiatives
  • Ensure we are building the right products for our customers, and help teams take the best near-term steps toward their long-term vision
  • Advocate for our customer, and guide teams to deliver well-executed and on-brand experiences by using our design system
  • Lead regular design reviews, critiques, and brainstorming sessions for your teams
  • Facilitate continuous learning and improvement for the product design team and its members
  • Recruit and hire outstanding design talent and facilitate onboarding of new designers
  • Partner with our Design Systems team to make plans to evolve the components and styles for our internal tooling needs
  • Work alongside the broader Design Leadership team to craft our teams’ culture, processes, and tools

Qualifications

Product Design Manager at Etsy means you have a track record of:

  • Leading design strategy for sophisticated initiatives and growing designers
  • Leading through ambiguity, making use of your soft skills to persuade and build alignment with senior leaders around a vision and approach
  • Partnering with a design leadership team to provide feedback and improve our management practices
  • Incorporating advancements in the field of product design to guide the skills and practices of our team
  • Developing a deep understanding of current design patterns and UX trends, and can guide your design team to use these in practice

Qualities we value in design leaders:

  • Effective articulation of ideas and design solutions
  • Expressing feedback with kindness and candor
  • Tolerance for ambiguity and healthy curiosity
  • Translation of quantitative & qualitative insights into design decisions
  • Contribution to our culture: motivation, optimism, quality, integrit

Interested in applying? See our tips for interviewing for a design role at Etsy.

Please note: If you are expressing interest by applying to one Product Designer role, we will automatically consider your application for all open positions at that level. Please do not apply to roles at the same level. We have you covered!

Additional Information

What's Next

If you're interested in joining the team at Etsy, please send a cover letter and resume telling us why you'd be right for the position. As you've hopefully seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So write to us and tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

For U.S. roles only:

Many Etsy roles are open to remote candidates, and you'll be able to identify which ones within the location header of each job description. We're open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this link for information related to Colorado's Equal Pay for Equal Work Act.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Etsy
Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies.
Website
Industry
E-Commerce, Internet
Founded
2005
Size
1K-5K employees

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