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Product Design Manager

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Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.


Do you love to help teams uncover patterns and solve problems? Are you always looking for ways to optimize and improve upon the way you and your teams work? Does the idea of leading the design of both products and services sound energizing? If this sounds like you, let’s talk!


​​You will be leading a design team that is part of a growing division focused on experiences that empower customers to configure and connect to the platform in faster, easier, and more powerful ways. You will manage designers that work within cross-functional product teams, partnering with product management and engineering leadership on discovery, strategy, and execution. 

People managers at Braze have the freedom to shape and meaningfully impact their teams for better business outcomes. While design and research aptitude will inform your role and how you provide coaching for your team, the craft of management and developing leadership skills in others will be the primary discipline you will be expected to grow during your tenure.

  • Managing, mentoring and inspiring a team of product designers, pushing the quality of their research and design work, and facilitating their career growth
  • Contributing to the vision and strategy of the product teams you will work closest with, while working with divisional leadership to establish over-arching product strategies and process improvements
  • Identifying and operationalizing overlapping efforts across product teams to ensure consistency for Braze customers
  • Regularly and closely collaborating with Product Management, Engineering and Research disciplines within, and across, departments
  • Recruiting, interviewing and hiring candidates for your team and across the design org
  • Ensuring operational efficiency and accountability for design within this team
  • Serving as both design advocate and ambassador of the user experience
  • Helping to scale our design org, design and research operations, and the long-term health of our product design system, Beacon


  • 5 years of design and/or front end development experience combined
  • At least 1 year of experience managing direct-reports
  • Penchant for understanding complex problems and products; unafraid to discuss technical feasibility and long term technology planning
  • Clear, concise, and cogent communicator
  • Structured thinker who uses frameworks to bring structure to projects
  • Organized and thorough; habitually documents and double-checks work
  • Comfortable with ambiguity, and learning through experimentation
  • Experience spearheading user research and/or working closely with UX researchers


  • Experience with any aspect of lifecycle marketing
  • Experience working with a mature design system
  • Experience working on SaaS products
  • Experience designing mobile app experiences
  • Portfolio or presentation demonstrating skills in the following areas
    • Strong wireframing/prototyping skills
    • Conducting research and/or partnering with user researchers
    • Partnering with engineers to release features, products, and/or services
    • Working on complex applications
    • Excellent visual and verbal communication skills


  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Braze
Power customer-centric interactions between consumers and brands in real-time
Analytics, CRM
1000+ employees

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