Product Design Lead

Thyme Care is an oncology digital health start-up that’s focused on radically improving the cancer experience with early and ongoing intervention. We help individuals with cancer and their caregivers, clinicians, health plans, and employers by coordinating integrated care that leads to better results, lower costs, and aligned incentives. Every Thyme Care member is assigned a personalized team of physician-guided oncology nurses and resource specialists who provide education, guidance, and advocacy as they navigate the complex healthcare system. We facilitate quick access to quality resources and high-value care, coordinating directly with providers and offering support every step of the way. Our high-touch, tech-enabled model generates actionable insights that allow us to identify at-risk members earlier and offer them the most relevant support based on where they are in their cancer journey—closing gaps in care and eliminating excess spend.

Our team of passionate oncology experts - clinicians, technologists, and insurance specialists - is committed to improving the cancer experience for patients, their families and their providers. We are building an extraordinary product team to enable our patients’ success by creating world class technology solutions and services.

Your mission: 

We’re looking for our first Product Design Lead to join our team, reporting into our VP of Product, to tackle complex problems that will enable our care team to support patients and their caregivers with the right information and resources at the right time during their care journey. You’ll work closely with our Product, Engineering, Data, Clinical, Care and Growth teams to help us iterate and launch world-class products. You’ll have the opportunity to solve design problems end-to-end, from initial concept through shipping and documentation. We’d expect you to lead design for our clinical workflow tool (Thyme Box) and our patient-facing technology, as well as continually champion and improve Thyme Care’s Design System. You’ll be building products for many audiences, including our internal care team, patients, providers, etc. and have the opportunity to shape Design at Thyme Care and influence our patient’s outcomes.

After three months you will:

• Clearly articulate what you do and how you can help our team. You’ve become part of the fabric of our care team and have conducted deep user research on their workflows, use of our core products, and actual experience. Through this, you've identified insights that have led to several ways you will iterate the design, operations, and experience of our workflow product, Thyme Box. 
• Know the organization, our products, and our roadmap. You’ve inherited and fully own Thyme Care’s design system and have had the chance to iterate it as you see fit.
• You’ve been researching and prototyping how we might further scale our care team’s ability to support members, and have tested several ways to support that scale.
• Perform user research and begin prototyping our patient facing tools. You’ll be working with our engineering team to implement those great designs, too. 
• Identify resourcing needs within the organization to help define future hiring plans within the design team.

After 6 months you will...

• Help us define and articulate what makes our care experience good or bad. You will think through user problems, find reasonable solutions, design them in high fidelity, and partner with our care team, product, and engineering to make the future of our product tangible. 
• Contribute meaningfully to defining our product strategy in collaboration with the rest of the tech leadership team.
• Build and mentor a small team of designers.

WHAT LEADS TO SUCCESS

• Expertise. You have deep experience in Service Design and User Research, that has influenced the way you approach Product Design. You’ve launched net-new products that speak to several different user groups in the health tech or in a similarly complex and regulated space.  You know how to set vision and direction, and then can rally a team to execute it well. 
• Strong translator. You can clearly explain technical ideas and concepts to non-technical teammates. 
• Net-new development. You've designed and improved web applications and data products from the ground up. You can visualize ideas through wireframes, mockups, and prototypes; and you find creative solutions to tough problems.
• Humility and integrity. You listen first, act second. You build consensus by default, but can drive hard decisions when needed. You push the pace. You recognize that hard problems are solved by teams, not individuals. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.
• Leadership. You have a knack for mentorship and coaching and have a strong desire for integrating design into all that we do at Thyme Care. 
• Comfort with ambiguity. You thrive living between the gap between what is and what could be. You have experience working on highly ambiguous problems, where solutions are developed via a rigorous and intellectually honest iterative process. 
• A patient first approach. You’re personally motivated by our mission to create a better cancer journey for all and excited by the tech we are building. You have a passion for seeing your work in action to solve meaningful problems. 
• Effective collaborator. You naturally create strong cross functional partnerships across technical and non technical teams. You’re absolutely comfortable working with folks who don’t share your background or expertise. 

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.

In addition, we believe employees should be paid fairly compared to their peers inside the company and in the market. We also believe that your personal needs and preferences should be taken into consideration so we allow some choice between equity and cash.

We recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.