Product Design Lead, Member Experience

About Us 

At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own. 

About The Opportunity

We’re looking for a self-starting Product Design Lead with a mastery of design craft and an infectiously positive attitude to create high-impact work across our account management digital product experiences. This person thrives in fast-paced environments, works well with design, product, and engineering partners. We’re seeking a skilled individual contributor, an experienced manager, and someone who is excited to lead key initiatives with other designers to create high-impact work. 

The ideal person for this job is relentlessly focused on human-centered design, cuts through ambiguity to articulate and lead projects from start to finish, and has experience shipping products at a global scale. We need someone who will be a champion of our users, advocating for their needs and ensuring that what we build not only satisfies them, but delivers them intangible value. Our ideal candidate loves diving into complex problem spaces, making sense of disparate concepts, and translating multiple data inputs into clear, elegant, and delightful design solutions. The role requires someone who’s humble, always open to feedback, and enjoys solving complex and diverse problems. 

If you nerd out on data visualizations and enjoy solving for both consumer and enterprise experiences, we’d love to speak with you. 

Once here, you will:

• Define and drive design quality, practice, and offerings that meet both business and user goals, as well as promote the use of design principles and techniques.

• Champion both design and design process by presenting your work cross-functionally, effectively articulating design rationale to gather stakeholder buy-in.

• Lead the end-to-end product development process from project set up, to product design and development across our company initiatives.

• Work alongside our product partners to problem solve, scope, build, test, and roll out consistently amazing results.

• Participate in partner and customer interactions, collaborating cross-functionally across a wide range of functions and stakeholders, such as sales, marketing, corporate communications, etc.

• Turn insights from data analytics and research into tangible design concepts.

• Solution around complex problems with brilliant design-centric ideas.

• Get creative with visualizing complex data sets

• Identify design process gaps or inefficiencies and contribute to improvements.

• Help cultivate a strong design culture within a larger tech organization.

• Lead and grow a small team of designers working across a product suite

Requirements:

• 9+ years of design experience.

• BA/BS degree in Design, Interaction Design, or a related/equivalent practical experience.

• Evidence of pushing great work into various markets.

• Experience designing on multiple platforms (iOS, Android, Mobile web, Desktop, etc.)

• Work for both client-facing and internal-facing projects — ideally across many business functions.

• Up-to-date with current design trends across various industries that can be tied to various business lines.

• Evidence of having launched and/or proposed design solutions to business problems that have influenced the direction and outcome of shipped products.

Life At WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated. 

WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information (including genetic testing and characteristics), military or veteran status, or any other grounds or characteristic that is protected under the law.