Product Design Lead - Global Services and User Platforms

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Xero is incredibly user centric, which means design is at the heart of all our product development. Globally there are 100+ practitioners in our product design group across NZ, AU, UK, USA and Canada.

The Product Design team is a vital part of Xero’s success and our product makes a meaningful difference in the lives and businesses of more than a million people around the world. Within the design function we have areas of Product Design, Design Research and Content Design. We are all one team and as a result work cross functionally with our development and product teammates in order to create the most beautiful and enjoyable experiences for our customers.

Lead Product Designers help define, design and deliver seamless product experiences within a product area at Xero. Working on your own design tasks, as well as assisting others through design collaboration, feedback and mentorship. You’ll contribute to the design vision and direction, working with the Design team and key relationships with Product leaders within your product area. You’ll help define how we improve as a Design team by working closely with other Leads and Principals, as well as our Design Leadership Team.

You’re not required to manage anyone as a Lead, but you will mentor others and lead by example, offering design critique, sharing your thoughts and domain knowledge, and helping others develop their skills and expertise. This could be anything from helping deliver the team’s professional development programme to hosting knowledge sharing sessions or even creating better processes that can be implemented across the wider team. 

Leads also work closely with their Design Directors, building strong relationships with engineering leads and product managers to help influence prioritisation of work and roadmap items.

- You’re a highly skilled product designer with hands-on experience with the entire design process from uncovering customer needs and pain points, contributing to strategy and vision, and then delivering considered interfaces

- Experience tackling large, complex and systemic pieces of work

- An inclusive and proactive approach to working with product and engineering teams

- Confidence in presenting your work and thoughts to a variety of internal groups, including design, product and engineering

- A track record of mentoring and coaching other designers in your team

Be sure to include a cover letter in your application, telling us why you’re a great fit for this position.

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.