Product & Design Operations Manager
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Why Glassdoor?
Our mission is to help people everywhere find a job and company they love. In the process, we’re transforming the workplace experience through the power of transparency and further cementing ourselves as the worldwide leader in employer branding and insights. By choosing a career at Glassdoor, you’ll be directly contributing toward our vision for a world where transparency empowers the workforce and motivates companies to become better employers.
Please note: This role may be open to remote hiring. Our office locations are in San Francisco, CA; Chicago, IL; Uniontown, OH; London, UK; and Dublin, Ireland.
About the Role
This role is an opportunity to play a crucial role in the shaping of Glassdoor’s product and design team. We are looking for a product leader with passion for product craft and deep understanding of standard methodologies. Your role will be focused on understanding our product department culture, identifying areas for improvement, and articulating a strategy for continuous improvement. You will help improve our planning, discovery and development process, user voice programs, and collective learning programs within our department.
What You'll Do:
We are looking for a product enthusiast to lead Operational Excellence within the Product & Design Department here at Glassdoor. Key components of the role include:
Product & Design Excellence
- Vision: Articulate and operationalize the department mission, principles, and goals
- Strategy: Empathize with product & design specific challenges and work to create and implement a plan for continuous improvement
- Communication: Ensure clear and eloquent product voice across the company by supporting and improving internal communication
Planning & Program Management
- Process: Champion our OKR process to ensure an effective planning, roadmap, review, and retrospective process across our department and with key collaborators.
- Tooling: Be responsible for the access, approval and contract management for product & design specific tools and ensure proper team training
- Cross-Functional: Drive product & design related programs that are cut across our product, design, and engineering teams but also business operations, GTM, and marketing as well.
Culture Enhancing
- Learning: Develop internal learning programs and stay on top of market trends to help teams gain and improve skills
- Culture: Be a culture carrier. You help own the way for making Glassdoor an outstanding place to work.
- Hiring Practices: Improve consistency in our hiring & onboarding processes
- Team Building: Help organize and support offsites and team building activities for a hybrid and distributed team.
What You'll Bring:
- A commitment to add to our culture of DEI
- 5 Years Experience in program management and product management or operations
- Large scale enterprise software and agile environment is a plus
- Execution: Ability to handle multiple sophisticated initiatives and programs simultaneously in a cross-functional environment across multiple regions.
- Product craft: You have worked in the product management function. You’re well-versed in product standard methodologies and have helped individual PMs up-level their own product competence.
- Curious Mentality: You are obsessed with your user, in this case, the product & design team members. You are always curious about how to bring people and process together in a harmonious way. You ask the right questions with an open mind.
- Collaboration and influence: This is a visible role with frequent touch points with Product & Design leadership and a broad set of partners. You are able to influence across all levels and organizations at Glassdoor.
- Communication: You can communicate effectively in day-to-day work in addition to broad scale and with product leaders.
- Metrics driven: You are comfortable in an outcome driven environment and find ways to measure and track progress in a more ambiguous space.
- Inclusive attitude: A strong desire and ability to add to our culture of diversity, equity, and inclusion.
- Organized & Iterative: You are exceptionally organized. You develop clear plans, handle dependencies, and run trade offs with ease. Your iterative nature allows you to craft a reasonable plan to build towards the team vision.
- Independent Agility: You are comfortable with ambiguity. You are able to craft plans, set direction, and drive alignment.
Compensation and Benefits:
Base Salary Range*: $171,800 - $257,700
*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.
Annual Bonus Target**: 10%
Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews
Perks for Full-Time U.S. Employees:
Generous Restricted Stock Units (RSU): ***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, RSU grant awards are presented bi-annually to exceptional performers.
You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.
Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.
*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!
Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year
Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.
Our Company Values and Commitments
- Transparency: We are open and honest. We share information – the good and the bad – so we can continuously learn, collaborate and make the right decisions. Pay bands, our compensation philosophy, and employee feedback polls are shared publicly.
- Innovation: We actively pursue new and different ways to further Glassdoor’s mission. We forge our own path by challenging the status quo. The ultimate goal is not just to change how we operate at Glassdoor, but for every employer to follow our lead!
- Good People: We work together with integrity, respect and compassion for one another. We have fun together! We are inclusive, fair and humble while remaining confident. We do the right thing, period.
- Grit: We are resilient, inventive and fearless. We see challenges as opportunities. With passion and courage, we come together to get the job done.
- Diversity, Equity, and Inclusion: We are dedicated to building a company that is more diverse and representative of society at large. Glassdoor externally publishes our Diversity & Inclusion report and information about our employee population to hold ourselves accountable to our dedication. We also provide programs and resources to build a greater sense of belonging for our employees.
Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
US & Ontario Only
Where legally permitted, Glassdoor requires all employees who report to a workplace, or travel and/or attend in-person meetings, including client visits, to be fully vaccinated against COVID-19. For positions that can only be performed at a Glassdoor office, candidates must be fully vaccinated against COVID-19 and provide acceptable proof of vaccination before their first day of employment as a condition of employment. Glassdoor will consider requests for reasonable accommodation as required under applicable law. To qualify as being fully vaccinated against COVID-19, two weeks should have elapsed since receiving the second dose (or any government recommended booster shot) in a two-dose COVID-19 vaccine series, or since receiving a single dose (or any government recommended booster shot) in a single dose COVID-19 vaccine.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Product & Design Operations Manager position?The suggested salary for this position is $171,800 - $257,700
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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