Process Improvement and Design Manager
Health insurance
Paid time off
Wellness programs
This job offer is closed.
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Salary: Competitive including share options
Hours: Monday - Friday 9am - 5.30pm
Location: Colindale,North West London (with smarter working flexibility)
Contract Length: 12 months
Hello, we're UW
We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.
How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.
We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.
About the role
You’ll beresponsible for leading and managing the Root Cause Resolution function for our Energy, Sales and Telco Operations as well as our existing Process Improvement and Knowledge Management Lead.
What you’ll do
- You’ll oversee Knowledge Management to support post learning and continuous improvement
- You’ll support the Operational Change Manager in driving forward improvements and transformation within our Customer and Sales Operation; Use Complaint and other forms of Customer feedback to identify and prioritise issues that impact the Customer
- You’ll be expected to establish their root cause and provide findings and recommendations for business improvement
- Your main focus will be to ensure we have efficient processes and systems that support our customer journey
About you
The successful person is expected to be a champion of improving our processes through root cause analysis and embedding change within the business whilst being the voice of our customer. They should be a highly-motivated and meticulous individual with excellent problem-solving and communication skills.
You’ll have / be:
- Root Cause Analysis/Common Cause Analysis experience
- Accomplished in the use of performance improvement tools, including but not limited to process maps and causal trees
- Demonstrated success in the use of data-driven methodologies, analytics and statistics
- Proven track record of delivering measurable results
- Demonstrates resourcefulness and a "can-do" attitude when faced with challenges or problems
- Track record of people management
- Previous experience delivering improvements
- Experience leading/influencing and interacting with cross-functional teams
- Expertise in data mining, modelling and visualisation
What’s it in for you
Join a high growth FTSE 250 business and help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.
-Huge opportunities for exposure & development as we scale up
- A competitive salary 25 days holiday plus Bank Holidays
-Life Insurance up to 4 x your salary
-Discounted healthcare and medical cash plans including a free Virtual GP service
-Private pension scheme
-Share options and Save As You Earn Scheme
-A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
-Discounts on UW products & services
Apply here !
If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Fixed-term contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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