Principal UX Researcher

Principal User Experience Researcher
Product Experience | Paris, France; Dublin, Ireland; London, UK; Frankfurt, Germany; Givat Schmuel, Israel

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position
In this role, you would be part of the Product Experience team. You would be embedded in a specific product space requiring you to establish and grow relationships. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.           

The right candidate will be equally skilled in facilitating thoughtful conversations with both internal stakeholders, customers, and research participants. Transforming those conversations into detailed research plans and actionable insights should be your focus.  Additionally, you should be able to speak in detail about human-computer interaction concepts and be able to explain the why behind your recommendations.

A core component of the role is embedding self in short- and long-term planning processes, working with the Product and Design teams on prioritization. This role is critical to establishing research as a strategic thought partner for the organization.This position reports to the UX Research Manager.

Responsibilities

• Consistently deliver complex UX research projects and assignments on time and to the highest quality, while coaching less experienced team members in their work. 
• Conceptualize and deliver on a wide range of research projects including generative, iterative, and evaluative work. 
• Educate other teams and stakeholders on purpose and nature of research, thus garnering deep support for research work. 
• Play a key role ensuring Product Development meets corporate milestones.
• Build internal networks to improve organizational navigation, speed and quality of UX research solutions.
• Ensure embedding research as a part of the organizational planning process 
• Drive ongoing communication with senior management and executives to communicate vision and be viewed as a key influencer company wide.
• Develop breakthrough ideas, techniques, practices, and resources to help the team improve capabilities and scale.
• Work cross-functionally to align partners and stakeholders to project vision, mission and strategy.
• Optimize and leverage resources across multiple projects and teams. 
• Communicate complex ideas/issues in a manner that is easily understood by others.
• Be an expert ‘storyteller’ with research, both verbally and visually. 
• Effectively escalate issues when appropriate and deftly negotiate and handle/resolve personal conflicts within the team and with work partners.
• Articulate a clear UX research strategy and direction across multiple cross-functional teams and stakeholders. 
• Help align, focus and mobilize large cross-functional teams to achieve product strategies in the fastest, most effective and efficient manner possible.
• Demonstrate innovative problem-solving when faced with complex and large-scale projects.
• Be a close ally to research leadership in furthering the DocuSign research brand internally and externally. 
• Model leadership behavior.

Basic qualifications

• Experience researching consumer, enterprise and/or mobile user experiences.
• Master’s degree or above in a research-related field such as Sociology, Psychology, Anthropology, Human Computer Interaction (or comparable work experience).
• Fluency in business English is a must.
• Fluency in French is a need as well, German is a plus.

Preferred qualifications

• Experience conducting and setting direction for research across multiple products areas and departments, solving business problems at scale, and being viewed as a thought leader in the industry.
• Expert in generative and evaluative research methodologies and skilled in coordinating and mentoring others across multiple projects and teams.
• Fully adept with storytelling with data, storytelling styles, delivery mechanisms, tools, and visualizations when presenting to cross-functional teams, across an entire product organization, and with executives.
• Experience publishing research studies and actively presenting for internal and external audiences.
• Expert with managing a complex workload and prioritizing in accordance with business priorities.
• Expert with coordinating the work of other researchers, vendors or agencies on a project
• An online portfolio or work samples.

About Us
DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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