Principal Product Manager, Platform (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

Viator's mission is to connect people with unforgettable experiences around the world, creating lasting memories and supporting businesses in the process. Through Viator, travelers have explored ancient cities, rediscovered their hometowns, and conquered fears through exhilarating adventures like ziplining, hot air ballooning, and glacier trekking. They have also reconnected with loved ones through shared experiences like wine tastings and walking tours.  As the largest marketplace of its kind, Viator offers travelers the ability to book over 300,000 tours, experiences, and activities, making it a one-stop shop for discovering the world's wonders.

Our team is global, with team members located in cities around the world, including Singapore, Sydney, Oxford, London, Lisbon, Reykjavik, Boston, and San Francisco. Millions of travelers use our platform to discover a wide range of experiences, from walking tours and wineries to cooking classes and catamarans, in almost every country worldwide.

Viator is looking for a dynamic and experienced Principal Product Manager to join our team!

In this role, you will be a key player in our mission to position Viator at the heart of the Experiences ecosystem. You will help us solve complex industry problems by building unique capabilities and leveraging the power of an open ecosystem through robust APIs. You will be part of a fun, energetic team where you can make an immediate impact and grow as a product management professional.

At the heart of our platform, you will develop capabilities in areas such as pricing, booking management, logistics and/or inventory management. Your focus will be on building an ecosystem that enables others to create exponential value, rather than creating a singular offering for one group of customers.

Role Overview

The Principal Product Manager will be responsible for defining, developing, and managing our operator integration product that facilitates seamless connectivity between Viator and our reservation systems. This role involves strategic planning, roadmap development, cross-functional collaboration, and a deep understanding of API technology and the travel industry.

Responsibilities

• Spearhead the creation and implementation of the product vision and strategy for our operator integrations platform.

• Construct new features or enhance existing products to propel the business forward, aligning with established revenue and growth objectives, while ensuring scalability and adaptability.

• Collaborate with stakeholders and product leadership to develop business investment cases for your product.

• Oversee key initiatives across a core area of the Viator platform, including pricing, booking management, logistics, and inventory management.

• Define and monitor key success metrics and KPIs, and track ongoing product performance, taking corrective action as needed.

• Establish and manage the product roadmap, prioritizing deliverables and activities for the team to optimize business goals.

• Collect and analyze feedback from operators, reservation systems, and internal stakeholders to pinpoint areas for improvement.

• Partner with engineering, design, marketing, and operations teams to deliver superior, innovative solutions that elevate both customer and operator experiences, while streamlining operational processes to achieve business objectives.

• Stay abreast of industry trends, competitive forces, and emerging technologies related to APIs, integrations, and travel.

Critical Skills

• Technical Proficiency: Strong understanding of API technologies, RESTful services, and data exchange formats (JSON, XML).

• Product Management Expertise: Proven experience in defining product strategy, developing roadmaps, and managing product lifecycles.

• Stakeholder Management: Excellent communication and interpersonal skills to collaborate with diverse teams and external partners.

• Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.

• Problem-Solving: Strong ability to identify and resolve complex technical and business challenges.

• Travel Industry Knowledge: Understanding of the travel industry and reservation systems is a plus.

Must-haves

• Expertise (The “What”)

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field.

  • 7+ years experience in product management, with a focus on API products and integrations

  • Proven ability to collaborate with engineering teams to develop large-scale API systems and frameworks, with a deep understanding of API technologies and technical governance (standards, compatibility, lifecycle management, monitoring)

  • Ability to engage in highly technical discussions and challenge engineering and other teams when necessary; ability to drive consensus and commitment even when there is disagreement

  • Experience decomposing and sequencing the implementation of complex platform solutions into distinct milestones to demonstrate rapid value creation

  • Experience measuring the impact of platform work, identifying suboptimal decisions, and adapting when necessary 

• Collaborative Work Style (The “How”)

  • Insatiable curiosity to understand the needs of internal and external customers by leveraging data.

  • Ability to collaborate with diverse teams, manage stakeholder requirements, identify and prioritize opportunities, develop solutions, and experiment while mitigating risk.

  • Proven experience leading cross-functional teams to deliver innovative solutions.

  • Success communicating  the vision, trade-offs, and timelines to stakeholders at all levels.

  • Sets a high bar for other PMs, strives for excellence, and continuously learns from feedback and mistakes.

Nice-to-haves

• Experience with software development or coding

• Experience in two-sided marketplaces

• A master's degree in a technology or business-related field

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.