Principal Product Manager, New Ventures, Catering & Events

Principal Product Manager, New Ventures

Are you bready* for a change?

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

About the Role:

As a Product manager of the Toast New Ventures team, you’ll work closely with a Design lead, Engineering lead and a team of dedicated engineers to design and launch the future of the New Ventures, Catering and Events  experience for restaurant managers. We’re a small team early in the process of building the strategy and vision of this product line at Toast. We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration. 

About You:

You are obsessed about customers and their needs. You love solving complex problems and scaling simplicity for customers. You are grounded in customer feedback, cross-functional partnership, and an ability to translate customer needs and product vision into world-class experiences.

About this roll*:

• Champion customer needs internally by building strong relationships horizontally and vertically within Toast
• Own and drive the roadmap for Toast’s Catering & Events  product, reimagining how restaurant managers interact with Toast delivering a world-class, delightful experience
• Work closely with designers and developers to concept, prototype, ship, measure, and improve product features 
• Work in a collaborative, open environment that is about sharing thoughts and information
• Research and get to know customers directly through close collaboration with sales and customer success, customer care including joining sales and customer care calls

Do you have the right ingredients*?

• Has experience as a product manager for a team that operates in a “new product/start up mode
• A proven track record of working collaboratively and effectively with cross-functional teams
• Passion for and knowledge of restaurant tech, productivity tech or business tech
• Is flexible and collaborative, willing to pick up where needed and wear many hats
• Entrepreneurial mindset and ability to create a compelling vision from ambiguity and achieve product market fit
• Take ownership of leading a product from concept to market while ensuring the product supports the company strategy and meets defined business objectives.

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds. 

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals. Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.