Principal Product Manager, Member Experience

About the Role:

We are looking for a creative entrepreneurial Principal Product Manager to define product vision, strategy, and roadmap for Gusto Wallet’s suite of financial & wellness benefits geared towards employees of small businesses (aka Members). This role requires a unique combination of high-level strategic thinking, customer obsession, growth mindset and focused execution.

Here’s what you’ll do day-to-day:

• Partner with engineering, design, data science and other cross-functional partners across the Gusto ecosystem to build end-to-end delightful experiences for Members
• Identify emerging technology and industry trends, build business cases, and define vision, strategy, and product roadmap for Members
• Encourage a culture of experimentation, learning, and a growth mindset, never settling for the status quo and constantly innovating
• Work through user, customer segment and competitive research to identify Members needs and product experiences for web and mobile
• Define, understand, and improve key product and business metrics. Strong excitement about the business impact of your work, and can ruthlessly prioritize across the roadmap to deliver big outcomes
• Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact

Here’s what we're looking for:

• 8+ years of hands-on product management experience
• High attention to detail, strong bias for action and highly organized
• Track record of delivering consumer and/or platform solutions in regulated environments like HR, finance, or healthcare (ideal candidate has fintech experience)
• Strong working knowledge of feature sets employees and contractors expect from a Payroll or personal financial services provider
• Applied knowledge of unit economics and monetization drivers in payroll and fintech spaces
• Demonstrated use of data and experiments to make decisions that improve product funnels, and ultimately customer experiences and business metrics
• Experience launching a net new product within an established company, and managing that delicate balance between running fast to get to market, and bringing others along for the journey to ensure scalability
• Experience building and scaling partner integrations is a plus
• Experience driving growth of product from launch phase to scaled adoption including
• Strong product discovery and research skills
• Ability to set a strategy and translate to a roadmap with end-to-end execution
• Proven track record of building products customers love and taking them from launch to scale
• Strong written and verbal communication skills including ability to
• Paint a compelling vision to inspire your teams and senior leaders by articulating and building business models and supporting roadmap
• Articulate customer pain points
• An owner’s mindset - entrepreneurial, driven, passionate about our mission, and have deep empathy for our customers

Our cash compensation amount for this role is targeted at $144,000 to $178,000 in Denver & most major metro locations, and $186,000 to $230,000 for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.