Principal Product Manager, Hardware & Supply Chain

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

At Toast, we are passionate about innovation, excellence, and building a community of customers and employees who love what they do. To continue to support our growth journey, we're in search of a Principal Product Manager, focused on Hardware & Supply Chain. In this strategically critical role, you will be accountable for releasing features that drive value for our internal teams and Toast customers. Leading a highly skilled and fast-paced team of Product Managers and Engineers, you will be responsible for ensuring we are working the right priorities with the right plan, updating our stakeholders along the way. You will drive for deep engagement with our business partners, demoing solutions to gather feedback as often as possible as part of our agile delivery framework.  This role will have ownership of the hardware order experience, our inventory related supply chain systems, and key master data infrastructure. You will be a critical leader for the team and deliver high impact in an area with great opportunity for future growth.

About this roll* (Responsibilities) 

• Own the development and implementation of the Product roadmap for Toast’s Hardware Supply Chain.
• Maintain, document and manage the project funnel, driving the prioritization process for operational/system improvements and strategic initiatives for 3 separate functional streams.
• Drive partnership between our multiple technical teams and the functional business owners across Supply Chain, Finance, Accounting and Customer Success Operations in prioritization and cross-functional delivery approach.
• Create proper documentation for current and future state system flows, business requirements and decisions, and solution design in partnership with business SMEs, Architects, and our development teams.
• Responsible for product execution, including measurement and documentation of business results achieved through solution implementation.
• Proficient in how applications share data and communicate, knowledgeable of Data Management practices and Reporting Strategies.
• Develop and facilitate timely decision-making across a broad network of stakeholders, delivery partners, and operational teams.
• Intimate knowledge of business policies, processes, and programs with discernment of the different personas for each.
• Knowledgeable on business best practices and available tools to scale business processes and support Toast company strategic initiatives.

Do you have the right ingredients*? (Requirements)

• Process driven and result oriented with high attention to detail.
• Bachelor’s degree in computer science, engineering, supply chain, or a related field.
• 6+ years of professional Product Management/Business Analyst experience, or focus in system implementation and transformation.
• Mastery of systems analysis, including root cause analysis and other process modeling and systems design methodologies.
• Experience with implementation and enhancements of Supply Chain Systems.
• Effective influence and negotiation skills; ability to form and build relationships with key stakeholders.
• Proficient in SQL tools and cloud product management tools (Jira, Confluence, LucidCharts, Miro).

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

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