Principal Product Manager, App Experience

Role description

Your North Star: create an engaging, intuitive, and supportive digital experience for expecting mothers throughout their pregnancy journey

We’re looking for an experienced, passionate product manager to join our growing tech team at Pomelo Care. This role offers a unique opportunity to combine consumer product development with meaningful healthcare impact. You'll have significant autonomy over our mobile app experience, developing features that delight our users and drive patient engagement, retention, and satisfaction. You'll also collaborate with our clinical and operational leads on features that impact care delivery (e.g., creating a new vital tracking experience with input from our medical team on clinical protocols) and improve outcomes for moms and babies.

What you'll do

• Own and drive the product vision, strategy, and roadmap for our mobile app experience
• Lead discovery and development of features that increase engagement, retention, and user satisfaction
• Partner with clinical teams to translate medical best practices into engaging digital experiences
• Define and analyze key metrics to measure product success and inform decision-making
• Conduct patient user research in partnership with our product design team to identify opportunities and validate solutions
• Work closely with design and engineering to ship high-quality features primarily on iOS and Android
• Build strong, collaborative relationships with key cross-functional stakeholders, including marketing, clinicians, and operations, to identify where product solutions can help their teams scale to better serve our patients
• Work closely with a tech lead, engineering, data science, and design to improve our care platform through new features and functionality
• Serve as a thought partner to product and engineering leadership to help us scale the tech org to better serve our patients, customers, and internal partners

Who you are

• 7+ years of product management experience, with at least 3 years focusing on consumer mobile apps
• Strong track record of shipping features that drove meaningful user engagement
• Experience with behavior change products, habit formation, gamification, or educational technology
• Strong track record of A/B testing and user journey optimization
• Technically fluent: you’re able to understand and describe the technical underpinnings of the products you own at a high level
• Deep understanding of mobile product development and platform-specific best practices
• Strong product and design sense: you understand best practices in product design, and can translate deep user empathy into intuitive and engaging product experiences that align with our product and business goals
• Strong analytical and problem-solving skills: you can synthesize complex data on your own to inform product strategy and choices. SQL experience is preferred, but at a minimum you’re very good with pivot tables and/or BI analytics tools
• Excellent executor: you know how to get things done under tight constraints, including making tough tradeoffs and/or getting scrappy when needed, without sacrificing core product or organizational values.
• Exceptional communicator: you can articulate ideas and concepts to both technical and non-technical audiences with ease, and know when and how to best communicate to different stakeholders to make progress and keep people informed
• Exceptional collaborator: you know how to work with a broad set of cross-functional partners, from marketing to clinicians to operations, and can manage stakeholders at all levels of the organization
• You have a deep passion for improving perinatal care in the US, and empathy for the unique needs and challenges faced by expecting and new parents, especially lower-income families

Bonus if you have any of the following

• Experience at an early-stage startup, especially during a period of rapid growth
• Experience in consumer subscription or engagement products

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Given that this role is open to candidates of different skill levels, determining a salary range is challenging. A reasonable estimate of the current salary range is $170,000 to $210,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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